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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

FCA's shifter fiasco proves novel gear selectors are a bad idea

What's wrong with PRNDL? Why are automakers trying to overly complicate the simple task of selecting gears? If there's any lesson to learn from the recent news that NHTSA is investigating 853,000 Fiat Chrysler vehicles over its problematic gear selectors, it's that the trend of fancy shifters needs to stop. Now. Last year, NHTSA opened an investigation into Jeep Grand Cherokee models, and has now expanded this probe to include the 2012-14 Chrysler 300 and Dodge Charger. The problem? The shifter – assembled by ZF – is confusing for many drivers. "Testing ... indicates that operation of the (electronic) shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection," a NHTSA document states. More than 100 crashes and over a dozen injuries are linked to this problem, according to The Detroit Free Press. To us, the problem isn't just limited to FCA. These unnecessarily novel gear selectors are spreading like wildfire across the industry. Honda and Acura use a weird pushbutton setup. Lincolns have buttons on the dashboard. Jaguar's shifter electronically raises out of the center console. Mercedes uses a stalk with up-for-Reverse, down-for-Drive, push-for-Neutral arrangement. And what the hell is BMW thinking with its M cars? FCA has since abandoned the confusing shifters in question. The 300, Charger, and Grand Cherokee now use the rotary shift dial that's quickly proliferating across the company's brands. Simplistic gear selectors might not be sexy, but no one ever complained about not being able to find the right gear in a Hyundai Sonata. What's most interesting is that this NHTSA investigation could push FCA – and possibly other automakers – to redesign vehicle functions that otherwise operate as designed. Just because most people will never have a problem putting a Dodge Charger in Reverse doesn't mean there isn't a flaw with the design. But perhaps a more simplistic solution – good ol' PRNDL – would have prevented these issues from the start. Related Video: News Source: The Detroit Free PressImage Credit: Copyright 2016 AOL Government/Legal Chrysler Dodge Jeep FCA shifters

Junkyard Gem: 1992 Chrysler Imperial Landau

The Chrysler Imperial (sold as a separate marque and called, simply, the Imperial for the 1955-83 model years) was at the top of the Chrysler pyramid for many decades. For most of that time, it was a great big opulent statuswagon, slathered with chrome and powered by some of the most potent engines in the Chrysler inventory. For the early 1990s, however, the Imperial became a member of the many-branched K-Car family tree. Here's a solid-looking '92, now in its final parking spot in a Denver self-service wrecking yard. The 1990-92 Imperial wasn't a bad car, but it also wasn't much like the Imperials of past decades. Under the hood, the Chrysler 3.8-liter pushrod V6, which went on to a distinguished three-decades-long career in Chrysler minivans and Jeep Wranglers. It made a not-too-shabby-for-the-time 150 horsepower in 1992. The padded vinyl landau roof was looking extremely dated by the 1990s, but some Imperial buyers still went for this option. The 1992 Imperial had leather upholstery, but opinions differ as to whether Chrysler still referred to it as Soft Corinthian Leather by this time. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Better than Mercedes-Benz, Audi, Rolls-Royce, and Jaguar, according to this ad. The base price of the '92 Imperial was $26,705 (about 46 grand in inflation-adjusted 2016 dollars). A new 1992 BMW 525i listed at $35,600, while a 1992 Lexus ES300 was $25,250. The $23,500 Mazda 929, with rear-wheel-drive and 190 horses, seems like the steal of 1992 for luxury-car shoppers. Related Video: Featured Gallery Junked 1992 Chrysler Imperial View 19 Photos Auto News Chrysler chrysler imperial