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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac finds a few more horsepower for ATS-V

We've rarely found cause to complain about a car getting more power, and guess what? That's not going to change here. After initially announcing that the new ATS-V would come to market with a Corvette-matching 455 horsepower, Cadillac has come back with an SAE-certified 464 horsepower. That, as Automobile points out, puts the high-performance ATS in spitting distance of the base Mercedes-Benz C63 AMG and its 469 hp. Anyone else feeling bad for owners of the 425-hp BMW M3? While the ATS-V is getting a bit more grunt, somehow, we doubt Cadillac will adjust its previously published performance figures. Expect 60 miles per hour to arrive in 3.9 seconds, with a top speed of 185 mph. As of this writing, a lucky Autoblog staffer is lapping the ATS-V around Circuit of the Americas in Austin as part of the sedan's big launch. So while we can't fill you in on its real-world performance just yet, expect a big update soon. Related Video:

Cadillac ELR, Nissan Resonance and Ford Atlas win Eyes on Design awards

This year's annual Eyes on Design awards were presented at the end of press days for the Detroit Auto Show on Tuesday. Given out for the best production and concept car designs that debuted at the show, and voted on by an esteemed panel of actual car designers, this year's award for best production vehicle design went to the 2014 Cadillac ELR. The 2014 Chevrolet Corvette, which was the show favorite among Autoblog editors, apparently did not impress the Eyes on Design judges enough with its all-new vent-festooned design.
The award for best concept design was actually split as a tie among the Nissan Resonance and Ford Atlas concepts. Last year's winners were the 2013 Ford Fusion and the Lexus LF-LC concept.
The Eyes on Design organization also presented a new honor this year called the Catalyst Award to Bob Lutz, former Vice Chairman of General Motors. Lutz is reported to have given a defense of design in his acceptance speech, arguing that advancements in quality across the industry as a whole have made good design a key differentiator for buyers.