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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Shatner's Rivet motorcycle to enter limited production with CTS-V engine [w/video]

William Shatner has entertained the world for decades, from playing Captain Kirk on Star Trek to covering songs like Rocket Man and Common People. Now in his 80s, Billy Shatz has embarked on one of his weirdest projects yet: helping to design the wild Rivet One trike with motorcycle fabrication company American Wrench. Now, you can order one too with power as crazy as the three-wheeler's design. We last saw the Rivet One's aluminum body with the styling like a menacing, art-deco easy chair a few months ago, but now Shatner has started talking about the trike's powerplant, which is based around the heart of a Cadillac CTS-V. "It's a beast with advanced guts. It's powered by an all-aluminum, computer-controlled, supercharged and intercooled V8 engine – producing over 500 HP," Shatner said to Gizmag. Keep an eye out because Shatner intends to captain the Rivet One from Chicago to Los Angeles later this year. Also, if you want a ride like Captain James T. Kirk, the company is taking requests for the trike, made on a build-to-order basis after completing Shatner's job, according to Gizmag. Prices aren't announced yet but expect the number to be as out of this world as a voyage of the Enterprise. The video below provides a further look at the Rivet One's unconventional design. Superheroes Wanted - A Look At The Machine from Rivet on Vimeo. News Source: Gizmag, Rivet via VimeoImage Credit: Rivet Motors Celebrities Design/Style Cadillac Motorcycle Performance trike William Shatner american wrench

Cadillac CTS-V gets Stealth Blue and Silver Frost limited edition models

A little more than a year and a half ago, former weekend editor Alex Nunez and I were talking about how sweet it would be for Cadillac to offer a CTS-V in the Corvette's Supersonic Blue paint, and as if General Motors eavesdropped on our conversation, this showed up. And while the Stealth Blue car you see here isn't an exact duplicate of the hot-looking sedan GM showed off in prototype form, it's really close. And really sweet.
New for 2013, the Cadillac CTS range gets two new colorful editions, starting with the Stealth Blue package available on the CTS-V (in sedan, coupe and wagon bodystyles) as well as the naturally aspirated CTS coupe. In addition to the unique paint, blacked-out grille and dark satin wheels, Stealth Blue cars can also be done up with an optional Twilight Blue leather interior. (And you thought blue-on-blue color schemes died in the '90s.)
Cadillac is also offering a new Silver Frost package, but it's a bit more exclusive. Only 100 examples will be built, all in CTS-V Coupe form. The Silver Frost paint is a low-gloss matte finish, in that while it technically has a clearcoat covering, it's reduced in a way that the surface still appears flatter than standard paint. Even so, Cadillac states that the car should be hand-washed only.