2014 Cadillac Srx Performance Collection on 2040-cars

Auto blog

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac XT6 three-row crossover spied hours after de Nysschen ousted

Big news today from GM's luxury brand. Cadillac ousted Johan de Nysschen after four years at the helm. It's unclear exactly what let to his departure, but slumping sales and a lack of crossovers surely influenced GM's decision. Cadillac currently has one crossover and one SUV on sale. The Cadillac XT5 and Escalade will soon be joined by the smaller XT4. New spy shots show that the new three-row Cadillac XT6 will soon join the lineup. The new model is heavily camouflaged, but it's not difficult to make out Cadillac's corporate grille behind the covers. This still looks like a prototype car as both the headlights and taillights look like temporary units. The lower grille looks like it's hiding a radar sensor that's likely paired with the camera mounted in the windshield. The XT6 is likely to get Cadillac Super Cruise at some point. The XT6 looks longer than the midsize XT5 and should be roughly the size of the second-gen GMC Acadia. This should offer a more fuel-efficient alternative to the Escalade while still providing room for seven passengers. Look for a full debut this fall. Related Video:

GM recalls 61k more vehicles in three campaigns

Following a stop-delivery order for its new midsize trucks and a rash of recent recalls, General Motors is issuing three more campaigns covering 60,575 vehicles in North America with 57,182 of them in the US. As of October 1, the automaker has issued a total of 74 recalls (see the ridiculously long chart to the right) this year covering 26,495,070 units in the US.
The largest campaign covers 46,873 examples in the US of the 2008-2009 Pontiac G8 and 2011-2013 Chevrolet Caprice Police Patrol Vehicle imported from Australia. It's possible for the driver's knee to hit the key and make it move from the "Run" to "ACC" position while driving. GM says its Holden division is developing a fixed-blade key that's supposed to fix the problem by only allowing it to rotate toward the "On" position. There has been one crash caused by this fault but no injuries or fatalities.
The second recall is for 10,005 units of the 2004-2007 Cadillac CTS-V and 2006-2007 Cadillac STS-V because "the fuel pump module electrical terminal may overheat." This can cause a flange to melt and allow the pump to leak fuel. GM specifies that the remedy for the CTS-V is replacing the fuel module and fuel tank jumper harness, but it doesn't specify how the STS-V is being repaired.