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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Recharge Wrap-up: Lyft partners with Didi Kuaidi, Cadillac uses ultracapacitors

Lyft and Chinese on-demand transportation venture Didi Kuaidi have announced a partnership. Additionally, Didi Kuaidi is investing $100 million in Lyft. The two ridesharing companies will share technology and provide interoperability between platforms. For users, this means it will be easier to get around when traveling between the US and China. "In today's rideshare environment, where every region presents a unique set of challenges and opportunities, partnering with the homegrown leader is the winning approach to Chinese expansion," says Lyft President and co-founder John Zimmer. Learn more in the video above, and in the press release below. Car2go has announced service in Miami Beach, FL. Beginning October 1, the one-way carsharing service will expand its boundaries beyond its current Miami service area to include neighboring Miami Beach. "We're thrilled to see car2go expand to Miami Beach," says Miami Beach Mayor Philip Levine. "Miami Beach residents and visitors are increasingly seeking new, environmentally conscious options to move around North, Middle, and South Beach, and carsharing is an important part of realizing that vision." Read more from Car2go. ClipperCreek has added the HCS-30 EVSE to its product line. The 24-amp, 240-volt Level 2 charging station is designed for residential and workplace duty. It allows for faster charging without the customer having to upgrade their electrical service panel. Delivering about 20 miles of range per hour of charging, the HCS-30 EVSE can charge most EVs in about four hours. Pricing begins at $565. Read more from ClipperCreek. Cadillac will use ultracapacitors in its stop-start systems for 2016. Rather than relying on battery power to run electrical systems while the engine is not running, the utracapacitors can provide a stable flow of energy without losing lifespan to repeated cycling. Supplied by Maxwell Technologies, the ultracapacitors are also lighter than batteries and, according to Cadillac, provide smoother restarts. The 2016 models to use the updated stop-start technology as standard will be the ATS and CTS, with the exception of the V performance variants. Read more at Green Car Reports. Lyft and Didi Kuaidi Announce Strategic Partnership, Building Toward a Collaborative Global Ridesharing Alliance - Didi Kuaidi Invests $100 million in Lyft - Companies Introduce Ridesharing Coverage Between the U.S.

GM's Mark Reuss explains why a performance Cadillac ELR-V won't happen

Hey, I've got enough things to worry about. That's one interpretation of General Motors executive vice president Mark Reuss' response to a question posed by Driving the Nation about the recently-introduced Cadillac ELR plug-in hybrid. Reuss said GM will "definitely expand the tuning envelope" for the ELR. The question was whether GM would consider adding magnetic ride control to the quite-powerful-for-a-plug-in Caddy, creating an "ELR-V" model in the process. Reuss' non-answer: "Good question, can't really answer that," but then elaborated that magnetic ride control uses up "a lot" of power otherwise spoken for in terms of providing the longest electric-only range possible. Interestingly, he did add that GM will "definitely expand the tuning envelope" for the ELR, as you can see in the video below. With the model retailing for north of $75,000, fewer than 60 percent of US Cadillac dealers were carrying the ELR as of last month and just 99 ELRs were sold during the first two months of the year. In an effort to sell more vehicles, GM said in January that it would offer the ELR for a 39-month lease for $699 a month for qualified lessees and with a $5,999 down-payment required. Autoblog's First Drive impressions of the ELR can be found here.