1984 Cadillac Eldorado Biarritz Touring Coupe 2-door 4.1l on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM cutting production at two plants

General Motors is continuing to adjust to excess supply of some of its brands' models. To get production more in line with the vehicles' actual demand, the automotive giant is idling two of its factories in North America in the coming months. The Orion Assembly plant is going to be down from March 9-13, according to an anonymous plant worker and another insider speaking to Automotive News. The factory builds the Chevrolet Sonic and Buick Verano, but there are plenty of both models sitting on dealer lots, including 216 days worth of Sonics, according to AN. The factory already had two idle periods announced to reduce the excess. In addition, downtime is scheduled at GM's "Flex" line at the Oshawa, Ontario, Canada, plant from April 13-17. This affects supply of the Chevrolet Camaro, Impala, Buick Regal and Cadillac XTS. Among them, the automotive giant has the largest supply of Regals ready for dealers with 213 days worth of them, according to AN. The future for the whole Oshawa factory is cloudy in general, though. There are rumors that it could close entirely in the future because the Camaro is leaving and the Regal and XTS might not last much longer than 2017. The Canadian government and the labor union there intend to put up a fight, though. News Source: Automotive News - sub. req.Image Credit: Bill Pugliano / Getty Images Plants/Manufacturing Buick Cadillac Chevrolet GM orion assembly oshawa plant idle

Super Cruise will make 2018 Cadillac CT6 semi-autonomous

General Motors has been working on its semi-autonomous driving system for years. Called Super Cruise, it had initially been slated for a fall 2016 debut. Of course, something as critical to safety as a self-driving system should ideally have the bugs worked out before putting it in the hands of customers, and the launch date had to be pushed back. It appears that Super Cruise is road-ready now, as Cadillac has announced the system will be available in the 2018 CT6 sedan when it goes on sale this fall. Super Cruise offers hands-free driving on the highway, taking control of steering and speed under the supervision of the driver. An attention detection system – a camera and infrared lights that track head position – ensures that the driver is paying attention and is available to take over driving responsibilities. If needed, Super Cruise will initiate a series of nags, including a flashing light bar on the steering wheel, to regain the driver's attention. If the driver is unresponsive, the system can bring the car to a safe stop and use OnStar to call first responders. The system employs a suite of sensors, cameras, and GPS, as well as precision lidar-scanned map database, to place the car where it needs to be on the road and in the center of its lane. It only works if the sensors detect appropriate road conditions, and is limited to the more predictable terrain of divided highways with on- and off-ramps. Yes, it's limited, but safety is paramount, and drivers who spend a lot of time on the highway will appreciate the convenience nonetheless. Related Video: