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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Cadillac president reveals XTS sedan refresh, flagship vehicle plans

Update: The second paragraphed has been changed from the original text to make it clear that de Nysschen, not Autoblog , claimed the report by The Detroit Bureau is inaccurate. Cadillac has been on a tear ever since the automaker poached Johan de Nysschen from Infiniti, becoming a more profitable automaker while delving deeper into the luxury market. While some reports indicate that Cadillac may be limiting its lineup, de Nysschen just put everything out in the open. In the comment section of an article by The Detroit Bureau that claimed Cadillac would cut its lineup down, de Nysschen stated the report was inaccurate and outlined the automaker's future. The Cadillac CEO wrote "Some of what you report is correct, some incorrect, most is conjecture." A Cadillac spokesperson confirmed that de Nysschen did write the comment, but did not comment on any of the details. The Detroit Bureau's Paul Eisenstein told Autoblog that he stands behind the information in the report. In any case the most interesting tidbit in de Nysschen's comment is the major refresh for the Cadillac XTS. The news directly contradicts previous reports that indicated the XTS would be killed off by 2019. In Cadillac's pursuit to add some space between it and GM, the XTS was expected to get the axe in favor of more profitable vehicles. The sedan, which was introduced in 2012, shares its underpinnings with the latest generation of the Chevrolet Impala. To the contrary, Nysschen stated that "We ARE planning a major refresh for XTS." What the major refresh will bring the aging sedan is still a mystery, but the vehicle isn't dying. The move to keep the XTS in its lineup is a bit of a surprise as Cadillac has filled its lineup with track-oriented sports cars, rear-wheel-drive sedans, and extravagant crossovers. The boat-like XTS with its front-wheel-drive layout and available all-wheel-drive system sticks out like a sore thumb, even if it were to receive a major overhaul. The only real explanation is that Cadillac hopes the vehicle will still appeal to its old-school customers that are unwilling to compromise interior space and ride quality. In our most recent review of the XTS, we thought the luxurious sedan was a great long-distance cruiser, but not a talented sports car – no surprises there. It's unlikely that Cadillac will focus on driving pleasure with the refreshed XTS, focusing instead on pure comfort and luxury.

Season 9 of Comedians in Cars Getting Coffee teases us with BMWs and Volvos

Jerry Seinfeld's successful online show Comedians in Cars Getting Coffee is heading into its ninth season, returning January 5th. It should be no surprise that the list of actors and comedians is impressive, with Kristen Wiig, Christoph Waltz, and more making appearances. Seinfeld has lined up an equally impressive list of cars for the new season. Porsche, BMW, and Volvo all have beautiful machines lined up to shuttle Seinfeld and his guest to different coffee shops. As always, it's a mix of light humor packed into a relatively short and, most importantly, free video. Catch up on the previous eight seasons now on Crackle. Related Video: News Source: YouTubeImage Credit: YouTube Celebrities Humor Acura BMW Cadillac Porsche Volvo Convertible Coupe Luxury Performance Classics Videos Sedan trailer jerry seinfeld comedians in cars getting coffee seinfeld