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Why Cadillac thinks it needs to succeed in Europe to sell cars elsewhere

Ward's Auto has taken an interesting look at the renewed focus General Motors is showing towards Cadillac in Europe. Susan Docherty, president and managing director of Chevrolet and Cadillac in Europe (pictured), says in order for the luxury brand to thrive in China, it first needs to succeed in the old country. The reason? Chinese buyers look to Europe for cues as to what's deemed worthy of the term "luxury." There are hurdles to the plan, however. In addition to the fact that the EU is flooded with high-end nameplates, GM doesn't necessarily have the distribution network in place to put buyers behind the wheel.
Combine that with persistent economic woes and Cadillac's checkered past marred by a lack of diesel engine options and a bankrupt distributor, and the road ahead for the brand looks like less of an uphill climb and more like a straight-up cliff face. But Docherty is optimistic and says she has a plan for the brand. We recommend heading over to Ward's for a closer look at the full read.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Semi-autonomous Cadillac CT6 has Batman's seal of approval

Earlier this year, Cadillac pushed the launch of its Super Cruise semi-autonomous technology back to 2017, but it looks like the automaker is still hard at work testing the system on its vehicles. Our photographers snapped a CT6 sedan with what appears to be the Super Cruise technology in broad daylight. The CT6 in the pictures, ignoring the massive equipment on the car's roof, appears to be stock. The barely camouflaged vehicle has more sensors on the front fascia and a black rear bumper, but other than those points, looks normal. Getting back to the massive piece of equipment on the CT6's roof. There's no way to definitively state what it is, but there appears to be four cameras on the corners of the rack. A sensor or camera is also fitted to the right side mirror, which is slightly camouflaged. With all of the wires from the roof going into the vehicle, there's a chance that the massive blacked-out piece of equipment on the roof could be used to gather data. While the equipment looks extremely scientific, someone at Cadillac must have a sense of humor, or be a huge fan of DC Comics, as a Batman's logo is prominently displayed on the roof-mounted gear. Cadillac announced its Super Cruise semi-autonomous technology two years ago. The system will be able to speed the car up, keep the vehicle in its lane, and slow it down. The goal, in 2014, was to introduce the technology in two years (2016), but the automaker delayed the tech until 2017. Related Video: Featured Gallery Cadillac CT6 Super Cruise Spy Shots View 13 Photos Image Credit: Spied Bible / Brian Williams Design/Style Spy Photos Cadillac Technology Autonomous Vehicles Luxury Sedan cadillac ct6 Super Cruise