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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

GM program sees dealers taking on way more loaner cars

Given the volume of vehicles we're talking about, this is a significant development for GM's bottom line. Bring your car into the dealership for service, and you may need a loaner car in exchange. And with so many recalls being carried out, that means a lot of loaners – especially at General Motors dealerships. That could be one of the reasons why GM is massively expanding its loaner fleet program. While many Chevrolet and Buick-GMC dealerships have an on-site rental car location operated by a third party like Enterprise (which may or may not provide a GM vehicle), others manage their own loaner fleets. But while the range of dealerships operating such fleets was once small, reports Automotive News, the number has been growing rapidly: from the locations responsible for only 20 percent of those brands' sales two years ago to about 90 percent today. The impetus for that growth comes down to a massive expansion of GM's Courtesy Transportation Program. The initiative encourages dealers to ramp up their loaner fleet to a maximum size determined by GM, with a mix determined by the dealer itself, so that a showroom in Texas can be bolstered with a fleet of pickup trucks and a dealer in California can employ more Volt and Camaro Convertible loaners. The dealership gets a $500 credit for each vehicle its puts in its fleet, and can use those vehicles as loaners for service customers, as multi-day test drivers or to rent out separately. The vehicles remain in the dealer's fleet for 90 days or 7,500 miles, then they can be sold as used, but with new-car incentives. The dealer gets a fleet of loaners, customers get to use the loaners, try out a new car overnight or buy a barely used car with attractive incentives, and GM gets to clock more sales. But therein lies the kicker: the automaker counts the dispatch of the loaner new vehicle to the dealership as a new-car sale, which could end up distorting its sales figures. Counting loaner vehicles as sold vehicles is something of an industry-standard practice, but given the volume of vehicles we're talking about, this is a significant development for GM's bottom line. One dealership - Paddock Chevrolet in Kenmore, NY, for example - had no loaner fleet two years ago, but now runs a fleet of 50 vehicles. Multiply that by the 4,000 or so dealers GM has across America and you're talking about the potential for hundreds of thousands of these sorts of sales.

2022 Buick Enclave revealed with a handsome new look

Here is the 2022 Buick Enclave! That's all now. Move along. At least, that’s according to Buick, which offered no information beyond these two photos. We know itÂ’s for the 2022 model year, and we know it will go on sale “later this year.” The visual changes are obvious enough on their own. It amounts to what weÂ’d expect a mid-cycle refresh would look like. Buick gave it a totally new front and rear. WeÂ’re most taken by the new look up front, though. That grille gives it the presence it was lacking before, and the horizontal slashes meeting in the middle at the Buick logo are a nice touch. New LED headlights are slimmed way down and tuck in neatly under the hood. Even the lower bumper adds some pizazz with swooping lines and a handsome, verging on sporty, finish. Nothing much changes in the middle, but sharp LED taillights steal the show in back. TheyÂ’re still connected by a central trim piece, but itÂ’s been darkened and massaged to a cleaner look. Buick also looks like it has gone for a concealed exhaust design — it had a visible dual exhaust pipe exit before. The last obvious change is a new set of dark-painted wheels. There are certainly a number of tech updates to be found on the interior, but Buick isnÂ’t talking about (or showing) those yet. WeÂ’ll have to wait for a later date to know every last detail of the refreshed Enclave. For now, the styling changes are a nice change of pace and make it look far more appealing. Related video: