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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

A Buick Regal wagon is coming to America

The signs have all been pointing to the US getting a Buick version of the gorgeous Opel Insignia wagon, and we now have the most concrete evidence yet that the rumors were true. Our spy photographer caught one of the wagons out testing, and it features a number of styling cues that indicate this one is coming to America. The most obvious change is the grille. While the overall shape remains the same, the look of the grille itself is altered. The geometric slats of the Opel- and Holden-badged versions have been exchanged for Buick's trademark waterfall bars. The badge itself is significantly larger, too. Aside from that, a close look reveals subtle changes along the lower edge of the car. The fenders seem to be slightly flared. They're complemented by sideskirts that are rounder and chunkier than that of the normal Insignia wagon. These styling touches also suggest that this Buick variant will take on the psuedo-crossover aesthetic with black plastic body cladding. If this is the case, the Buick Regal wagon could be the high-riding, plastic-clad Regal TourX that's been rumored. We know that General Motors trademarked the TourX name a while back, and Buick wants more crossovers or crossover-esque vehicles since they make up the majority of the brand's sales. It would also be an excellent option to established models such as the Audi A4 Allroad, Volvo V60 Cross Country, and Subaru Outback. Considering the fact that we've seen the Opel Insignia and Holden Commodore revealed already, we expect the Buick versions to be fully revealed sometime this year. Related Video:

Buick begins offering 24-hour test drives

Even as the year's sales charts show a decline, Buick says its brand image is improving. To bolster that soft metric while it works on overhauling its lineup - consumers are clamoring for more crossovers - the brand will begin offering overnight test drives as of July 23. Buick trialled the program in Phoenix and got a good response, so it rolls out as an ad-supported nationwide campaign called "24 Hours of Happiness" as of July 22. The push is on probation for three months while Buick evaluates it, but they expect it to continue beyond 90 days. Cars will be sourced from the loaner fleets that dealers offer customers whose cars are in for service, so only dealers with such fleets will be able to participate. General Motors did the same thing in 2003 and 2004, at the time saying it led to more than 500,000 "extended" test drives and close to 190,000 sales. That program had a cash component, in that buyers were offered $250 if they chose a non-GM vehicle after their test drive. 24 Hours of Happiness won't come with any inducements; Buick is taking the long view, positioning this as support for the brand instead of as bait for immediate returns. The Phoenix dealer who ran the program first said that it got fewer bites than he expected, but that customers who took a car home "were far more likely to buy the vehicle." Cue the Regal GS hooning in three, two... Related Video: