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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Buick shows US dealers 2016 Cascada convertible

The affordable four-seat convertible has become a largely forgotten genre in the States, especially with the death of the Chrysler 200 Convertible. Of course, there are still premium options from Audi, BMW and Mercedes-Benz - not to mention more overtly performance-oriented droptop pony cars from Chevrolet and Ford - but if you want an affordable cruiser, you're kind of out of luck. That may be about to change, however, with renewed rumors of the Opel Cascada (pictured above) making it across the Atlantic wearing a Buick badge.
According to GM Inside News, Buick showed off the Cascada to US dealers last week, with renewed word that the company plans to bring it over from Europe for the 2016 model year. The US version will reportedly be practically identical to its German cousin in terms of styling, but the powertrain underneath is less certain. According to GMI, it may use the 1.6-liter turbocharged four-cylinder that is available in Europe with either 168 horsepower or 197 hp.
The Cascada rides on GM's Delta II platform, which also underpins the Verano, and the latest rumor certainly provides even more evidence that the convertible is probably on the way. Speculation about the droptop started when GM CEO Dan Akerson said last year that the car was on his wish list to bring over. Then, the US trademark on the name was reserved earlier this year, and the release was speculated for sometime in early 2016.

GM delivers best Q3 sales since 1980, 2.4M vehicles sold

People are a weird sort. Even after registering over 70 recalls through the first three-quarters of 2014, General Motors saw its best Q3 results since Jimmy Carter was in the White House, registering over 2.4 million global sales between June and September on the back of strong results in the US and China.
US sales were marshaled by good results for GM's pickups, the Chevrolet Silverado and GMC Sierra, which bumped the manufacturer's truck market share to 35.6 percent, up nearly three points from Q1 2014. Buick has seen healthy growth as well, with the Encore dominating its segment for the sixth month running.
It was China, though, that really bolstered GM's sales, as the company's efforts to top last year's record-setting 3.16 million units continued apace. Small SUV sales saw massive growth, with Encore, Chevrolet Trax and Captiva figures jumping 90 percent in Q3. Brand-wise, Chevrolet, Cadillac and Buick all saw sales gains in the PRC, with each recording double-digit year-over-year jumps. Cadillac sales alone were up 63 percent compared to the first nine months of 2013.