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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2020 Buick Enclave adds Sport Touring trim, tweaks tech

With its redesign for 2018, the Buick Enclave added the fancy Avenir trim level. Now the 2020 Enclave moves a bit in the other direction with a new Sport Touring model. The Sport Touring package is based on the Essence trim level, and consists of a body-color grille surround in place of chrome, and special 20-inch wheels that combine a bright finish with darker insets. The package doesn't touch the 310-horsepower V6 or the Enclave's suspension, so this development is hardly one to threaten the Ford Explorer ST or the Dodge Durango SRT8. Instead, it is perhaps a baby step toward an Enclave Gran Sport, although we might rather see the Regal TourX wagon move in that direction. Other Enclave news falls into the more traditional Buick wheelhouse. There's a new message function and power lumbar adjustment for the Premium and Avenir models. GM's HD rear vision camera — in which the rear-view mirror can switch to show a wide-angle camera feed — is newly available, as is an HD surround-view feature. In other tech developments, the standard 8-inch touchscreen infotainment system gains new capabilities, now supporting connected navigation and Sirius XM's higher-level 360L service, both of which require a subscription. The 2020 Buick Enclave rolls quietly into dealerships this summer, with an asking price of $41,195.

2019 Buick Regal to get Avenir luxury treatment

Buick will make the 2019 Regal sedan available in its top-tier Avenir trim, the fourth Buick model to carry the sub-brand name after the Enclave, LaCrosse and the GL8 in China. Buick says the Avenir line is selling faster than other trim levels on both the Enclave and the LaCrosse, and that half of all Regal Sportback buyers are opting for the top trim level, reflecting buyers' demand for more premium midsize cars. "Avenir sales have exceeded our expectations," Phil Brook, vice president of Buick and GMC Marketing, said in a statement. "Buick customers value the exclusive styling, premium features and convenient experience Avenir provides, and we are excited to extend that successful formula to Regal." So what's the Regal Avenir all about? Well, Buick will debut its first cloud-connected infotainment system, bringing embedded apps and enabling owners to set up their own profiles and user preferences for use in things like available navigation and voice-recognition, and carry over that profile to other compatible vehicles. The Avenir will come standard with safety and driver-assist technologies such as rear park assist, rear cross traffic alert, lane-change alert with side blind zone alert, LED headlights with auto leveling, cornering lamps and driver-side auto-dimming mirrors. Advanced adaptive cruise control and other active safety technologies are also available. Inside, there's a "Whisper Beige" theme with ebony accents, diamond quilt-stitched front seats, embroidered first-row headrests and sill plates carrying the Avenir script. An ebony theme is also available. The exterior gets a more dramatic look, with the Avenir 3-D mesh upper grille, script badging on the front doors and 19-inch Pearl Nickel wheels. Under the hood is the Regal's standard 250-horsepower 2.0-liter four-cylinder making 260 pound-feet of torque and mated to a nine-speed automatic. Avenir was the name of a four-door concept Buick unveiled as a surprise in 2015 in Detroit. The next year the company announced it would use the name as a top-tier trim level starting with 2018 Buicks. Pricing for the 2019 Buick Regal Avenir will be announced when it arrives at dealers. Related Video: