1993 Buick Park Avenue Ultra Sedan 4-door 3.8l Factory Supercharged 88k Orig. on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

NHTSA may greatly expand GM airbag recall

The National Highway Traffic Safety Administration is pondering whether to dramatically upscale a pair of airbag recalls on General Motors vehicles. The two existing campaigns, one launched in the fall of 2012 and the other in January of this year covered just 6,845 vehicles, but the government agency is considering whether to boost the recall to around 400,000 units.
The existing recalls involve the the closely related 2012 Buick Verano (shown) and Chevrolet Cruze sedans, along with Sonic and Camaro models. The root of the problem is a shorting bar in the inflator module of the steering-wheel-mounted airbag that may contact the primary state airbag terminal, a condition that could prevent deployment in an accident. Dealer technicians have been replacing the steering wheel airbag coils to fix the issue.
According to a post on NHTSA's website, the root cause, said to be a production issue, may not have been completely isolated - particularly for the second recall, which was for the Camaro. According to Automotive News, GM says it is cooperating with the government investigation, but won't say whether or not it knows the true origin of the problem.

How to hack a Buick Regal with CarKnow

If you own an Apple iPhone or Android device, perhaps you've been tempted to jailbreak or root it. This process gives you access to the the software's code, and can be used to make minor or drastic changes to its operating system. CarKnow, a company in Boston, is working applying a similar concept to the automobile.
Translogic recently took a look inside CarKnow to see just how it can tweak the computers inside a car and what sort of things can be done. As our transportation tech sister site explains, CarKnow basically created a digital duplicate of their Buick Regal in the cloud, while harvesting data generated to create custom apps and infiltrate the deepest function of their test car.
And before you freak out about people maliciously taking over your car, CarKnow's founder, Josh Siegel, stresses that it isn't quite so easy as driving up alongside someone. Take a look at the full video below to see just what it's like to jailbreak a car.