2008 Buick Lucerne Cxl Sedan 4-door 3.8l on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Buick Envision to go on sale in third quarter of 2015

Following an earlier concept and successive teasers, Buick revealed the new Envision crossover a little over a month ago. The thing is, it was launched in China, for China. The question, then, is whether it will make the jump to the North American market. And the answer is: quite possibly.
According to division sales chief Duncan Aldred in speaking to Edmunds, Buick is looking into the prospect of bringing the Envision to the US: "We can't confirm anything, but clearly it is a very nicely designed and executed product that is very much a Buick," said Aldred.
If and when the compact crossover would appear in US showrooms, it would slot in between the smaller Encore and the larger Enclave. It would likely be offered in front-wheel drive, all-wheel drive and mild hybrid configurations. Sources expect it to arrive in the third quarter of 2015 as a competitor to the likes of the Mercedes GLA, Lexus NX and Lincoln MKC.

Buick's Velite 5 is a rebadged Chevy Volt for China

There's nary a mention of the famous Chevy Bowtie badge in Buick's press release for its new Velite 5. No shoutouts to the extended-range Volt, with which the Chinese-market Velite clearly borrows its hybrid gasoline/electric technology. But that's okay; to borrow an adage, if it looks like a duck, swims like a duck, and quacks like a duck, it's probably a duck. And, as you can see from the image above, the Buick Velite 5 is a duck Volt with a Tri-Shield badge. The Velite 5's 1.5-liter engine and lithium ion battery pack provide up to 466 miles of range, with the first 62 miles or so coming on battery power alone. That's more range than Chevy quotes for the Volt, so we're not sure what methodology Buick is using to calculate mileage. Still, even if it's more like the Volt's estimated range of 53 real-world miles, it would be enough for many Chinese drivers to avoid the gas station altogether. Buick showed off a Velite Concept late last year that doesn't appear to share much at all with this new Volt-based production model. But since the brand is promising more plug-ins and EVs in the coming years, we wouldn't be surprised to see further models carrying the Velite moniker, perhaps one based on the all-electric Chevy Bolt EV. Related Video: