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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW planning to stretch i3 into i5 family hauler?

If you're sweet on the new BMW i3 but wish it had more space to carry people and stuff, we've got good news for you. According to Autocar, BMW is planning on stretching the platform that underpins the i3 to create a new model, expected to be called i5.
The stretch job would add an extra four inches of legroom in the back and another six inches of rear overhang to the benefit of cargo space. The result would create a vehicle longer than the current Mini Countryman - although the next Countryman is likely to be even larger. As Autocar points out, the process of extending the i3's composte passenger cell likely wouldn't be as difficult or cost-intensive as lengthening a conventional metal chassis, although the rear doors would need to be re-engineered.
Whether the resulting vehicle would more closely resemble a hatchback, wagon, minivan or something in between remains to be seen, however BMW is said to have already registered the nameplates i1 through i8, signalling that the possibility is at least there to add more members to its new EV family.

This is the final BMW M3 Coupe

Pour some out for the BMW M3 Coupe, folks. Production of the two-door, fixed-roof M3 has officially ended, and the orange car you see here is the very last one.
But we don't just meant the last M3 Coupe of this generation - this is the last M3 Coupe ever, since the next-gen car will launch under the name M4, staying true to BMW's revised nomenclature where coupes and convertibles will use even numbers. (Don't forget, the new 3 Series coupe becomes the 4 Series for the 2014 model year.) There will, of course, be a new M3, but that badge will only be found on the four-door version.
BMW first launched the M3 Coupe in 1986, and since then, more than 40,000 examples have been built. Sedan and convertible versions were added later in the car's life, and BMW says that the current 2013 model year convertible will remain in production until September of this year.