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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW X1 spied in the snow, on the 'Ring

The next-generation BMW X1 is moving ever closer to production, and it reportedly launches in Europe in June. With just a few months left of development, the Bavarian brand is making sure to get in as much work in as possible – as the shots above show. According to our spies, all of these pictures were taken on the same day, but BMW was running two simultaneous evaluations of the crossover in Europe. At the sunny Nurburgring, the company was doing high-speed tests on the famous track. Meanwhile in chilly Sweden, cold-weather analysis was happening. Regardless of the location, these are some of the least camouflaged X1s photographed yet. Based on the shots, it appears that BMW is evolving the compact CUV's design rather than overhauling it, but there are a few dashes of styling from the 2 Series Gran Tourer in the grille and headlights, as well. The 'Ring shots also clearly show off a panoramic sunroof. While these examples wear a lot of obfuscation at the back, it's easy to make out BMW's LED taillights. The X1 shares its UKL platform with the Gran Tourer and the latest Minis, but possibly offers all-wheel drive. It's reportedly going to be offered with a similar range of turbocharged 1.5-liter three-cylinder and 2.0-liter four-cylinder engines, as well. Related Video: Featured Gallery BMW X1 Spy Shots View 17 Photos Image Credit: CarPix Design/Style Spy Photos BMW Crossover Luxury bmw x1 ring

Company car offers in decline, but not at The Cheesecake Factory [w/poll]

As businesses look to keep high-level employees happy, it seems that use of company cars can still be an effective method, although fewer companies are employing it. According to Businessweek, only about 25 percent of companies offer company vehicles as a perk, while less than half give allowances for employees to use their personal vehicles for work purposes.
The report says that one business still in the practice of handing out company cars is The Cheesecake Factory, which offers the benefit to top managers. And we're not talking about some econobox, either. The article indicates the restaurant chain hands out BMWs on a three-year basis - although the company's own report says that the type of vehicle "varies with the executive's level."
Still, we mostly agree with the article's conclusion that money is the best way to keep employees or attract new ones, even if a corporate car is a big perk. What do you think? Let us know, in the poll below, whether a company car could sway you to work for a certain company (not just the Cheesecake factory, where the "Glamburgers" portion of the menu alone is enough to keep a guy hanging around).