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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

BMW working on 'FAST' CUV to slot between X1 and 2 Series

Our spy shooters have caught a new FAST BMW testing that's rumored to hit the market in late 2015. Sadly, the word fast in that last sentence isn't describing the car's performance; instead it's an acronym that stands for Family Active Sports Tourer. Talk about a case of false advertising.
Despite it's speedy name, the FAST doesn't look ready to set any Nürburgring lap records. It rides on BMW's modular, front-wheel drive UKL platform that underpins the current generation Mini Cooper, upcoming 2 Series Active Tourer and next X1. According to our spies, its design is supposed to blend the looks of a wagon and a CUV on the outside with a large, useful interior. Conceivably, it could be offered with the hybrid system from the 2 Series, as well.
The new prototype definitely shares the styling of its front-wheel-drive BMW siblings. Up to the A-pillar, it looks pretty similar to what we know about the future X1. But the FAST has a more arched profile and lower ride height compared to the crossover's chunkier, more conventional design.

M-thusiast pops the question at BMW Welt

We've seen all manner of marriage proposals over the years, but our favorites, of course, revolve around cars. One guy proposed to his girlfriend at a traffic stop, another during an autocross event, while yet another got dozens of Mazda MX-5 owners together to spell "Marry Me?" in Miatas. This latest proposal, however, put the M in Marriage as only a BMW enthusiast could.
While visiting BMW Welt in Munich, Bachir from Lebanon rolled out in a new blue M3 and got down on one knee in front of the gathered crowds to pop the question to Layal, his girlfriend of one year.
We'll let you watch the clip for yourself to see how it went, but suffice it to say that she was delighted. The couple plan to drive to the church in a procession of M cars for what promises to be a high-octane ceremony in their home country.