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MotorWeek fondly remembers the 2000 BMW M5

The Retro Review series from MotorWeek tends to reminisce about vehicles at are at least 20 years old and often from even further back. However, the show's latest recollection shines the spotlight on a fondly remembered sports sedan that's also a modern classic: the 2000 BMW M5. Years before BMW committed to downsized engines with turbocharging and shortly prior to the introduction of iDrive, the E39 M5 showed the Bavarian brand's engineering talents at their very best. By modern standards, the sedan's powertrain is almost antiquated. Up front, there's a big, naturally aspirated V8 that sends power to the rear wheels, and the only choice of transmission is a six-speed manual. But as MotorWeek explains, the tuning of the whole vehicle comes out to near perfection. This is a model that's definitely worth remembering.

2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW revisits its 8 Series

So why would BMW choose July 2 to release a retrospective on the 8 Series? Could it have something to do with the recent unveiling of the Pininfarina Gran Lusso Coupe concept, another sleek, B-pillarless V12 two-door, at this year's Villa d'Este? We have no idea, but the timing is likely coincidental.
This three-minute look at the 8 Series talks to Niels Hamann, who was smitten with the long-hooded coupe when it appeared in 1989 and finally bought one in 2004. Hamann also happens to be a project manager at BMW, and that came in handy when he wrote a book detailing every aspect of what was BMW's flagship for ten years but to the chagrin of many only managed one generation.
While we wait for the next clue about the Gran Lusso - 8 Series connection, check out the video below.