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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2015 BMW M4 Coupe ditches some doors, gains some grunt

If you saw our earlier post about the hot new BMW M3 Sedan and were about to call blasphemy for no coupe version, just settle down, silly. Remember: BMW now badges its two-door 3 Series models with the number four, and thus, meet the 2015 M4 Coupe. Looks hot, right?
So yeah, it's pretty much just the M3 with two less doors, but that doesn't make it any less important - or potent. Power comes from a turbocharged, 3.0-liter inline six-cylinder engine, sending 425 horsepower and 406 pound-feet of torque to the rear wheels via either a six-speed manual or seven-speed dual-clutch transmission. You know, the usual.
Not only is the M4 more powerful than the M3 Coupe it replaces, it's a good deal lighter, too. BMW has managed to cut 176 pounds of weight out of the M4, and that means, with the increased output numbers, that the M4 will scoot to 60 miles per hour in 3.9 seconds with the DCT or 4.1 seconds with the do-it-yourself tranny. Either way, that's not what we'd call slow.

2015 BMW M4 Convertible will give the best bad hair days

BMW officially unveiled the 2015 M4 Convertible at the Javits Center in New York this morning. The droptop, which will slot in next to the M4 Coupe in BMW's performance line, offers infinitely more headroom, fresh air and sunshine for those that want a little more great outdoors and tousled hair with their M experience.
Visually, the M4 convertible is similar to the coupe, and carries on the hardtop's athletic stance with a long wheelbase, short front overhang, aerodynamic mirrors and in the case of this showcar, optional yellow-painted brake calipers. The car's expressive, angry face is perhaps the most notable aspect of its styling, screaming "get the hell out of my way!" with its signature twin-bar kidney grille, trio of air intakes and squinty LED headlights. Inside, the convertible employs three-temperature neck warmers (for chilly top-down days), an absurd amount of "M" logos and a wealth of luxury and technology features.
The rear-wheel-drive convertible uses the same engine as the coupe: a high-revving, twin-turbocharged 3.0-liter inline six producing 425 horsepower and 406 pound-feet of torque, mated to either a six-speed manual or a seven-speed M dual-clutch transmission. BMW says the car can make a 0-60 sprint in just 4.4 seconds when equipped with the manual.