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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

BMW planning six-cylinder i9 hybrid to celebrate centenary?

On the prospect of a new BMW M1 based on the company's new i8 hybrid, the jury has been in and out so much that we can't even tell which way it's likely to go. However, the latest reports coming in from Germany suggest that BMW may have something else up its sleeves. Rather than make a conventional gas-powered version of the i8, Germany's Auto Motor und Sport says BMW will make a more powerful one.
Tentatively dubbed i9, the hybrid sports car is rumored to pack a six-cylinder internal-combustion engine instead of the i8's turbo three. Coupled to more potent electric motors, it would figure to produce even more than the 357 horsepower and 420 pound-feet of torque already on tap in the i8, with further weight reductions to offset the bulkier engine.
Auto Motor und Sport says the mooted model will be produced to celebrate the Bavarian automaker's 100th anniversary and eclipse the i8's performance, with a projected 0-60 run in under four seconds en-route to taking the gloves off to crunch the Autobahn in electric bliss. The new i flagship would be another member of the company's growing electrified family, joining the existing i3 hatchback, upcoming i5 minivan and possible i8 Spyder down the line.

BMW M6 gets new Competition Package

With 560 horsepower on tap, the BMW M6 is already plenty powerful and capable. Those looking for an extra boost, however, may be interested in the new Competition Package. While BMW already offered a Competition Package before, the new one is even more powerful. Where the 4.4-liter twin-turbo V8 in the standard M6 produces 560 hp and the previous Competition Package boosted that to 575, the new one bumps it up to a nice round 600 – torque jumping from the standard 501 lb-ft to 516 with the new package. That means the M6 Coupe with the new package in place will now run to 62 miles per hour from a standstill in 3.9 seconds and on to 124 mph in 11.8. Top speed is electronically limited (as usual) to 155 mph, but can be derestricted to 189 if you also specify the M Driver's Package. Of course, this upgraded M6 isn't all about straightline speed: the package also includes firmer springs, dampers and anti-roll bars, as well as a retuned differential, steering and stability control. Unique 20-inch alloys and black chrome tailpipes also form part of the package that will be available for the M6 Coupe, Gran Coupe and Convertible starting in July. Before you get too excited, keep in mind this announcement is for Europe. We're standing by for information on US availability. In the meantime, check out all the details in the press release below. More potent Competition Package for BMW M6 Coupe, BMW M6 Gran Coupe and BMW M6 Convertible. Munich. In July 2015 BMW M GmbH will replace the existing Competition Package for the BMW M6 Coupe, BMW M6 Gran Coupe and BMW M6 Convertible with an upgraded version. The new Competition Package has been developed with a keen eye on enhancing driving dynamics. It includes a power boost for the 4.4-litre V8 petrol engine with M TwinPower Turbo technology (BMW M6 Coupe/BMW M6 Gran Coupe/BMW M6 Convertible: fuel consumption combined: 9.9/9.9/10.3 l/100 km [28.5/28.5/27.4 mpg imp]; CO2 emissions combined: 231/231/239 g/km)* of 29 kW/40 hp over the standard unit, to 441 kW/600 hp. Peak torque also rises, from 680 Nm (501 lb-ft) in standard tune to 700 Nm (516 lb-ft), and is available across an extremely wide rev band – between 1,500 and 6,000 rpm. New personal best for the BMW M6 Coupe: 0 – 200 km/h (124 mph) in 11.8 seconds. The three model variants impress with outstanding performance when fitted with the new optional Competition Package.