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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jay Leno puts focus on some retro-inspired BMW bikes

Jay Leno puts eight wheels on display this week for Jay Leno's Garage from a quartet of retro-inspired BMW motorcycles. They are the creations of husband and wife team Larry and Carol Romestant, who build each one in their home garage.
Larry is a former aerospace engineer who loves BMW bikes, especially the K models. Now, he's combining his passion with a real talent for fabrication to build his own cycles with his wife. With Larry and Carol the only ones working on these projects, it takes them six to nine months to build each one. In addition to the old-school looks, the motorcycles are supposed to be a bit more user friendly than stock. For example, one of them ditches the standard five-speed gearbox in favor of a six-speed unit to be a little more comfy when cruising at high speeds.
Since there isn't enough time to take all four of them for a ride, Jay picks his favorite to test out on the open road. Scroll down to see which one he chooses.

Police arrest 'Fastest Lap Around Manhattan' driver [w/video]

Don't speed. Don't drive recklessly. Don't try to break the unofficial record for a lap of Manhattan. And if you go against this reasonable advice, do not, under any circumstances, record it and post the video on YouTube. If you do, you'll end up like Christopher Adam Tang - under arrest and facing a bevy of charges relating to the video.
Tang posted the video, which showed him lapping Manhattan in 24 minutes last Wednesday, and it quickly went viral. Now Tang, who went by the online moniker AfroDuck, is in cuffs. According to a local CBS affiliate, he was picked up at his home on Wednesday evening by police, who also seized the car used in the video, a 2006 BMW Z4.
What isn't clear is how Tang was caught. His video seems carefully done in that there are no outwardly visible signs that point to him, while the video itself is clearly sped up. While the NYPD hasn't come out and said that Tang was caught due to its extensive surveillance systems around the city, police commissioner Ray Kelly did point out that the new systems "will assist in this type of investigation." Let that serve as a warning to anyone that tries to break the 24-minute barrier. Scroll down to watch the full video.