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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

What happens when you take an engineer sliding in a BMW i8

The BMW i8 is a pretty impressive car, and a highly visible one at that. It's a great brand ambassador, but not just for BMW. It's really no surprise that Formula E chose it as the safety car from the electric racing series. And, for its duties at tracks around the word, the i8 safety car got some slick upgrades, including wireless charging capabilities courtesy of Qualcomm. It's not your regular, cut-and-dry technology presentation. In the video below, Qualcomm engineers explain a little bit about what they do to enhance electric vehicles. But it's not your regular, cut-and-dry technology presentation. The engineers are forced to answer questions about Qualcomm's technology while riding along in the BMW i8 Qualcomm Safety Car driven by none other than Formula E driver Nelson Piquet, Jr. Sure, riding shotgun for hot laps at Donnington Park in an i8 sounds like a lot of fun, but these guys have a job to do, and Mr. Piquet isn't making it easy for them. The Qualcomm guys talk about taking technology and beefing it up for automotive use, explain the benefits of wireless charging and discuss some other stuff that's hard to pay attention to while watching the i8 get totally sideways in a smoky powerslide. See for yourself in the video below. If you miss something, don't worry; Qualcomm provides more explanation about its automotive technologies at its website, including safety, communication and, of course, inductive charging.

Jay Leno puts focus on some retro-inspired BMW bikes

Jay Leno puts eight wheels on display this week for Jay Leno's Garage from a quartet of retro-inspired BMW motorcycles. They are the creations of husband and wife team Larry and Carol Romestant, who build each one in their home garage.
Larry is a former aerospace engineer who loves BMW bikes, especially the K models. Now, he's combining his passion with a real talent for fabrication to build his own cycles with his wife. With Larry and Carol the only ones working on these projects, it takes them six to nine months to build each one. In addition to the old-school looks, the motorcycles are supposed to be a bit more user friendly than stock. For example, one of them ditches the standard five-speed gearbox in favor of a six-speed unit to be a little more comfy when cruising at high speeds.
Since there isn't enough time to take all four of them for a ride, Jay picks his favorite to test out on the open road. Scroll down to see which one he chooses.