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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi reveals revised RS5 DTM for 2014

There existed an era in German touring car racing between when the DTM series was revived in 2000 and when BMW rejoined in 2012. During that twelve-season span, the wins were pretty evenly divided between Audi and Mercedes-Benz, the only two manufacturers who took part. Audi won six drivers' titles in that time and Mercedes won six (although Benz won considerably more constructors' titles).
Now that BMW is back in the race, though, it's an entirely different game. BMW has won the lion's share of the races in the past two seasons, taking both titles in 2012 and the constructors' title last season. The winning driver last season, though, was driving the RS5, making Audi the only one that really stands a chance of putting up a fight against BMW. It undoubtedly hopes to extend that challenge in the coming season, and this is the car with which it aims to do so.
Taking on the Mercedes-AMG C-Class Coupe DTM and the new BMW M4 DTM will be the revised RS5 DTM you see here. Bearing a stronger resemblance to the road-going RS5 you can buy, Audi's new DTM challenger benefits from a revised aero package with more streamlined side mirrors, closed rear wheel arches and reprofiled side sills. The V8 engine carries over (much as it did from the previous A4 DTM and A5 DTM) with 456 horsepower driving the rear wheels through a six-speed sequential gearbox.

Mazda3 versus BMW 1 Series and Audi A3 in Euro diesel showdown

It's not exactly a Tesla Model S taking on a Ferrari, but for us green enthusiasts, a drag race and comparison between reasonably priced diesel hatchbacks does hold interest, and UK's Auto Express was kind enough to do the deed. When raced, the diesels actually laid a little rubber coming off the line, though the track was covered in rain. Did we mention it was in the UK? The comparison was between diesel hatchbacks priced at less than 22,000 British pounds (about $34,500 US), and Auto Express pitted a Mazda3, a BMW 1-Series and an Audi A3 against each other. The results are revealed in the 11-minute video you can watch below. In short, one car smoked the others. In order to set the tone, you should know that the Mazda's 150 horsepower is about 35 more than the other two entrants. The Mazda also earned points for its quiet motor (it sounds more like a petrol engine, the host says), standard equipment that would add about $4,000 to the other two cars if included and relative roominess in front and in back. The Audi gained points for its storage space, while the BMW had the only rear-wheel-drive car in the hunt. See for yourself how the competition stacks up. News Source: Auto Express via YouTube Green Audi BMW Mazda Diesel Vehicles bmw 1-series Auto Express