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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Autoblog gets ready for Le Mans with an R8 road trip and Allan McNish

This car is the master link between what Audi does on the race track and sells on the road.
We're attending the 24 Hours of Le Mans with Audi and we figured we'd make the world's biggest endurance race even more interesting by driving from Munich to Le Mans in an R8. We've also had a brief chat with Audi driver Allan McNish, and if you haven't already, check out all the multimedia ways to enjoy the next four days from the Circuit de la Sarthe, then read on.

Stay caffeinated at the speed of Audi

A large portion of the world would be in trouble without a daily dose of caffeine, and some of these coffee addicts are serious about the details, especially when it comes to specialties like espresso. For them, filling up a mug of regular java before hitting the road just isn't good enough, and Audi is happy to appeal to these folks' persnickety needs with one of its accessories available in Europe. The Germany luxury brand calls it the Espresso Mobil, and the fancy device plugs into a 12-volt outlet to brew up some espresso in a claimed two minutes. The user just needs to fill the contraption with water and press a button. The gadget runs on proprietary pods from Illy, however, which means coffee snobs can't pack it with their specific choice of bean. According to the Audi accessories catalog, Espresso Mobil starts at 199 euros ($217). In addition to the device, buyers gets a carrying case, two cups, a cleaning towel and 18 espresso pads. It's everything you need to make a fresh espresso while driving. Audi actually isn't the first to jump into the mobile-espresso-maker-for-cars category. It was the Italians at Fiat who launched a similar device with Lavazza a few years ago. That gadget was even more expensive at ˆ250 (about $300 at the time). Related Video: