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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi bringing matrix 'organic' LED concept to Frankfurt

Audi has announced that it's bringing a new concept to the upcoming Frankfurt motor show in September, and now it is teasing the taillights. They adopt organic light-emitting diode technology, which takes advantage of several benefits. For one, it uses a relatively low amount of electricity, between three and four volts. It's also incredibly thin, made up of two layers, each less than a thousandth of a millimeter thick. It casts no shadows, requires no reflectors or any other elements, and emits very little heat. Plus the lights can be formed into different shapes, opening up new possibilities for designers. This isn't the first time we've seen Audi focus on lighting technology, and in recent years it's showcased matrix LED and matrix laser headlights. The company runs through the history of the evolution of its lighting tech in the video above. We'll have to wait a little longer to find out what the team from Ingolstadt will be putting these new taillights on. Audi presents latest lighting technology at the IAA in Frankfurt - Matrix OLED technology makes its debut in a concept car at the IAA - Light attains a new level of homogeneity - Flat light sources open up new design possibilities Audi is presenting its next step in automotive lighting technology at the IAA in Frankfurt. The new Matrix OLED lights enable a previously unattainable level of lighting homogeneity, opening up further creative opportunities for design. As the leading brand in automotive lighting technology, Audi has systematically developed all aspects of OLED technology over the years. Matrix OLED lights combine high-tech engineering and design ideally – initial projects are currently underway to implement OLED technology in production tail lights. They are being shown for the first time in a concept car at the IAA. OLED is an English acronym for "organic light emitting diode." In each OLED unit, two electrodes – of which at least one must be transparent – incorporate numerous thin layers of organic semiconductor materials. A low DC voltage – between three and four volts – activates the layers, each of which is less than one-thousandth of a millimeter thick, to light them. The color is based on the molecular composition of the light source. In contrast to point light sources – such as LEDs – which are made of semiconductor crystals, OLEDs are flat light sources. Their light attains a new level of homogeneity, and its dimming is continuously variable.

Audi A3 E-Tron starts at $38,825

Audi has announced the pricing for the new A3 E-Tron plug-in hybrid, listing the five-door's base price at $38,825. Adding the mid-range Premium Plus elevates the price to $42,925, while the top-of-the-line Prestige will demand $47,725. Of course, like so many hybrids the A3 e-tron's price is not so simply explained. The PHEV will likely be eligible for a $4,168 federal tax credit, while additional state tax credits are also available depending on where you live. And, if Audi's announcement isn't exciting enough for fuel-sippers across the country, we have another piece of good news – the A3 e-tron's configurator is live. While it's no different than any of Audi's other online configurators, potential owners can get a great rundown of the A3 E-Tron's entire options sheet. There's the usual array of options ranging from an MMI package on the base model, to a Technology Package on the mid-grade model, and a Sport Pack on the Prestige trim. With just a bit of fiddling – and while staying out of the accessories catalog – we were able to run the A3 E-Tron's price up to $49,025. That's just shy of what the car starts at in Germany. You can check out the official press release on the E-tron MSRP announcement below, or just head over to Audi's US consumer website and have a go with the configurator. Audi of America announces pricing for the electrified 2016 Audi A3 Sportback e-tron August 05, 2015 | HERNDON, Virginia The A3 Sportback e-tron plug-in hybrid is the first step towards an electrified future for Audi, combining a premium driving experience with the efficiency of an electric motor. The effective cost to buyers nationwide can be even lower with applicable federal and state incentive and tax credits. Vehicle is the first of many Audi e-tron models to come to the U.S. Audi announced U.S. prices for the all-new 2016 A3 Sportback e-tron® will begin at $37,900, and purchasing customers may qualify for applicable state and federal incentives and tax credits. As the first electrified Audi sold in the U.S., the plug-in hybrid electric A3 Sportback e-tron combines efficiency, innovative technology and performance for a premium driving experience. The A3 Sportback e-tron provides a comprehensive approach to sustainable mobility by combining the benefits of a hybrid with all-electric range. It is a package that makes the A3 Sportback e-tron a versatile choice for the full array of daily commuting challenges, some of which can be handled on battery power alone.