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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Stanford goes from Pikes Peak to Thunderhill with autonomous Audi TTS

In the years since Stanford University engineers successfully programmed an Audi TTS to autonomously ascend Pikes Peak, the technology behind driverless cars has progressed leaps and bounds. Back then the Audi needed 27 minutes to make it up the 12.42-mile course – about 10 minutes slower than a human driver. These days, further improvements allow the vehicle to lap a track faster than a human. The researchers recently took their autonomous TTS named Shelley to the undulating Thunderhill Raceway Park, and let it go on track without anyone inside. The Audi reportedly hit over 120 miles per hour, and according to The Telegraph, the circuit's CEO, who's also an amateur racing driver, took some laps as well and was 0.4 seconds slower than the computer. To make these massive technological advancements, the Stanford engineers have been studying how racers handle a car. They also hooked up drivers' brains to electrodes and found the mind wasn't doing as much cognitively as expected. It instead operated largely on muscle memory. "So by looking at race car drivers we are actually looking at the same mathematical problem that we use for safety on the highways. We've got the point of being fairly comparable to an expert driver in terms of our ability to drive around the track," Professor Chris Gerdes, director of Stanford's Revs Program, said to The Telegraph. With progress coming so rapidly, it seems possible for autonomous racecars to best even elite drivers at some point in the near future. Related Video:

Audi bringing matrix 'organic' LED concept to Frankfurt

Audi has announced that it's bringing a new concept to the upcoming Frankfurt motor show in September, and now it is teasing the taillights. They adopt organic light-emitting diode technology, which takes advantage of several benefits. For one, it uses a relatively low amount of electricity, between three and four volts. It's also incredibly thin, made up of two layers, each less than a thousandth of a millimeter thick. It casts no shadows, requires no reflectors or any other elements, and emits very little heat. Plus the lights can be formed into different shapes, opening up new possibilities for designers. This isn't the first time we've seen Audi focus on lighting technology, and in recent years it's showcased matrix LED and matrix laser headlights. The company runs through the history of the evolution of its lighting tech in the video above. We'll have to wait a little longer to find out what the team from Ingolstadt will be putting these new taillights on. Audi presents latest lighting technology at the IAA in Frankfurt - Matrix OLED technology makes its debut in a concept car at the IAA - Light attains a new level of homogeneity - Flat light sources open up new design possibilities Audi is presenting its next step in automotive lighting technology at the IAA in Frankfurt. The new Matrix OLED lights enable a previously unattainable level of lighting homogeneity, opening up further creative opportunities for design. As the leading brand in automotive lighting technology, Audi has systematically developed all aspects of OLED technology over the years. Matrix OLED lights combine high-tech engineering and design ideally – initial projects are currently underway to implement OLED technology in production tail lights. They are being shown for the first time in a concept car at the IAA. OLED is an English acronym for "organic light emitting diode." In each OLED unit, two electrodes – of which at least one must be transparent – incorporate numerous thin layers of organic semiconductor materials. A low DC voltage – between three and four volts – activates the layers, each of which is less than one-thousandth of a millimeter thick, to light them. The color is based on the molecular composition of the light source. In contrast to point light sources – such as LEDs – which are made of semiconductor crystals, OLEDs are flat light sources. Their light attains a new level of homogeneity, and its dimming is continuously variable.