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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Pininfarina launches Classiche certification program for vintage cars

Pininfarina is focused on its future as a carmaker, but it's not forgetting about its past as a design house and contract manufacturer. The brand launched a certification program called Pininfarina Classiche that aims to give enthusiasts valuable details about their vintage car. Only two cars will initially be certifiable by Pininfarina: the four evolutions of the Alfa Romeo Spider built between 1966 and 1993 and the different versions of the Fiat 124 Spider sold from 1966 to 1985. Pininfarina designed both roadsters, and it notably took over production and sales of the Fiat model in 1982. American sales of the Pininfarina-badged Spider started for 1984 following Fiat's exit from our market. The certification service aims to provide collectors with production-related data about their car. This includes the chassis number, the market it was built for, the original paint and upholstery colors, the date that the car left Pininfarina's factory, as well as any and all other details that are available, such as the engine number and, for convertibles, the color of the soft top. Pininfarina notes that it waited until 2024 to offer this service because providing it required cataloging its archives, which took about two years, and using an archive management software. Enthusiasts who want to get their car certified need to reach out to Pininfarina. The firm will look through its archives and give the customer a list of what's available. The certification costs ˆ400 (about $430) for cars built before 1980 and ˆ300 (around $330) for post-1980 models.  Pininfarina has designed and built dozens of cars since its inception in 1930, and it plans to expand its Classiche service in the near future. It notes that its archives department includes production serial numbers for over 700,000 cars and more than 20,000 historical documents such as design sketches, technical blueprints, photos taken on the assembly line, and correspondence with the carmakers it worked with. Related video: Featured Gallery Pininfarina classics View 11 Photos Alfa Romeo Fiat Convertible Classics PininFarina

Alfaholics built an Alfa Romeo 105 Series entirely out of carbon fiber

Alfaholics has restored numerous 105 Series cars before. And Alfaholics has used carbon fiber parts before. But this is the first time Alfaholics has built a 105 Series with a body made entirely out of carbon fiber. The United Kingdom-based builder and parts supplier debuted the carbon shell this month and will make it available as an option for future projects. It's called the GTA-R 300. Alfaholics is a all-encompassing Alfa Romeo 105 Series (also known as the Giulia) parts supplier, customization shop and restoration specialist run by Alfa enthusiasts Richard, Max and Andrew Banks. The company has become known for its GTA-R builds, which are part of its R-Type program that Alfaholics says is "reserved for our most exclusive restorations which represent the ultimate evolution of the Alfa Romeo 105 Series." Human hands spend more than 3,000 hours building GTA-R coupes (or Ti-R sedans or Spider-R convertibles), and everything can be customized to the client's demands.  Customers are presented with a massive book of options, including choices of engines, gear ratios, suspension packages, damper valving, power steering, seat styles, upholstery, interior lighting, roll cages, dashboard styles, car audio and infotainment, and much more. Up until this point, clients did have the option for carbon fiber parts, but the choices were limited to the hood, the doors, and the rear deck lid. Now buyers can opt for a full carbon fiber kit. The GTA-R 300 gets its name due to its power-to-weight ratio. It's about 84 pounds lighter than the previously range-topping GTA-R 290 and about 154 pounds lighter than a GTA-R constructed entirely out of steel. All said, Alfaholics says the GTA-R 300 has a power-to-weight number of 300 bhp per ton, but it did not provide a specific weight number for the car, as it is not yet completed. Alfaholics does say this build will also include many other lightweight parts such as the Alfaholics GTA-R Ultraleggera billet titanium suspension package. For more information on other current and completed builds, visit Alfaholics.           View this post on Instagram                   Alfaholics GTA-R 300 Carbon Full carbonfibre body conversion, 70kg weight saving over a steel GTA-R.