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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Stellantis expects to hit emissions target without Tesla's help

Franco-Italian carmaker Stellantis expects to achieve its European carbon dioxide (CO2) emissions targets this year without environmental credits bought from Tesla, its CEO said in an interview published on Tuesday. Stellantis was formed through the merger of France's PSA and Italy's FCA, which spent about 2 billion euros ($2.40 billion) to buy European and U.S. CO2 credits from electric vehicle maker Tesla over the 2019-2021 period. "With the electrical technology that PSA brought to Stellantis, we will autonomously meet carbon dioxide emission regulations as early as this year," Stellantis boss Carlos Tavares said in the interview with French weekly Le Point. "Thus, we will not need to call on European CO2 credits and FCA will no longer have to pool with Tesla or anyone." California-based Tesla earns credits for exceeding emissions and fuel economy standards and sells them to other automakers that fall short. European regulations require all car manufacturers to reduce CO2 emissions for private vehicles to an average of 95 grams per kilometer this year. A Stellantis spokesman said the company is in discussions with Tesla about the financial implications of the decision to stop the pooling agreement. "As a result of the combination of Groupe PSA and FCA, Stellantis will be in a position to achieve CO2 targets in Europe for 2021 without open passenger car pooling arrangements with other automakers," he added. Tesla's sales of environmental credits to rival automakers helped it to announce slightly better than expected first-quarter revenue this week. The next tightening of European regulations will soon be the subject of proposals from the European Commission. The 2030 target could be lowered to less than 43 grams/km. Related Video: Government/Legal Green Alfa Romeo Chrysler Dodge Fiat Jeep Maserati RAM Tesla Citroen Peugeot Emissions Stellantis

Alfa Romeo planning a four-cylinder, 350-hp Giulia Veloce?

At the moment, Alfa Romeo sells a 2.0-liter, turbocharged four-cylinder Giulia with 280 horsepower for $37,995, and a 2.9-liter, twin-turbo six-cylinder Giulia Quadrifoglio with 505 hp for $72,000. A vacuum separates those poles, and the marketplace, echoing nature, hates it. Some recent Internet sleuthing in The Netherlands and in the U.S. might have identified a suitable object to fill that void: a 350-hp version of the 2.0-liter turbo. Last December, Dutch shop Squadra Tuning discovered an entry on Fiat Chrysler's Dutch-market parts site for a 2.0-liter turbo Giulia producing 350 metric horsepower (345 U.S. ponies). Not long after that, an Autoevolution reader submitted an image of an FCA document for the NAFTA region, which listed a 2.0-liter, 350-hp model for the USA equipped with the eight-speed automatic and all-wheel drive. The name of the model powered by that engine: "Giulia Veloce." Certain international markets already offer a Veloce trim with an auto transmission and all-wheel drive, but engine choices are the 280-hp 2.0-liter we already get, and a 2.2-liter turbodiesel we don't get. If those overseas discoveries were merely smoke, conjecture took a huge step toward fire a few days ago when Bozi Tatarevic found a 2.0-liter, 350-hp engine option on Mopar Tech Authority, FCA's OEM service portal. Car and Driver asked Alfa Romeo for clarification, the carmaker responding, "No plans for any other engines for Giulia in North America for 2018 model year besides the 2.0L and 2.9L [gasoline] versions." Having ruled 2018 out, onlookers have turned their eyes to 2019 for the introduction of this 350-hp motor. What's more, a comment on Tatarevic's tweet sends speculation into 48-volt overboost. Twitter user Rob P replied, "This is pretty well established as happening. MY2019, USA only. 280hp + 48V electrical system + elec. assisted turbo = ~350bhp 'Veloce' in USA nomenclature." No matter how the horses are made, assuming 350 cavalli make it across the Atlantic, Alfa's lineup will profit from the addition: Buyers in the sport sedan segment would get some Italian sprezzatura to cross-shop against German Monumentalitat. Related Video: News Source: Bozi Tatarevic / Twitter via Road and Track Rumormill Alfa Romeo Luxury Performance Sedan FCA alfa romeo giulia 48-volt system giulia