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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Touring the Volkswagen Museum in Wolfsburg

Forgive the ribbon up top - this isn't so much of a Read This as a Look At This. Ran When Parked took a tour of the sprawling Volkswagen Museum in Wolfsburg, and while there's a spot of text about the different and unique vehicles on display in the rotating exhibits, it's largely the collection of pictures of odd, one-off VW-badged cars and vans that excites. If you're a fan of the weird and wild, this is a post you'll want to look at.
As RWP points out, this is the larger, but less busy, museum targeted purely at Volkswagen products. The smaller AutoStadt museum, meanwhile, covers a much broader swath, with products from other Volkswagen Group members. Click on over to view the extensive gallery of high-quality images from Ran When Parked.

Volkswagen Group previews its wares on eve of Geneva show

The Volkswagen Group is comprised of 11 brands producing 240 vehicles across 49 factories throughout the world. So the best way to show off the range of the VW family is to cram a few thousand journalists and VIPs into a massive makeshift stand to outline the Group's goals, what's in the pipeline and what you'll be able to buy later this year.
To that end, VW pulled out all the stops on the eve of the 2012 Geneva Motor Show, bringing along 10 vehicles from across the range. We'll be delving into the details of each over the next two days of show coverage, but before that happens, you can read all about what we saw tonight from the cheap seats after the break.