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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen Cross Coupe GTE is a sleek take on brand's future CUV

Volkswagen continues its long tease leading up to an eventual US-built, seven-passenger, three-row crossover with the Cross Coupe GTE at the 2015 Detroit Auto Show. While it's still affixed with the tinsel of a concept car, there are a lot of details that will arrive on VW's eventual production crossover. The wheelbase of the GTE is said to be identical to the production model, although this five-passenger CUV is actually about a foot shorter overall, Volkswagen's chief of design, Klaus Bischoff, told Autoblog. The overall shape of the GTE's greenhouse, meanwhile, will also be very similar to the car that'll come to market, although more progressive from the C-pillar forward (that's right kids, that sexy sloping rear end isn't for production). Despite the aggressive rake, a peek in the GTE's trunk revealed room for the CUV's third row. Beyond hinting at a new addition to the company's lineup, the GTE also gives us a look at future Volkswagen design, including the use of four-element LED running lamps. Body lines will be as sharp as is feasible. Look for the production version of Volkswagen's seven-passenger SUV at the end of next year. Until then, check out the two-row concept, courtesy of our live images from the 2015 Detroit Auto Show.

Giorgetto Giugiaro sells shares in legendary styling house to Audi

Giorgetto Giugiaro undoubtedly stands among the great automotive designers of the 20th century, having penned the original Volkswagen Golf and Delorean DMC-12, among countless others. However, the great stylist is now longer an employee or even an owner of the company that bears his name. According to Automotive News, Giugiaro and his son, Fabrizio, sold their remaining 9.9 percent of Italdesign Giugiaro to Audi on Sunday, June 28, and the two resigned from the business the following day. The news about this just came out, though. The exact reason that the two men left the company hasn't been made entirely clear. According to Automotive News, a statement said that Giorgetto Giugiaro went "to dedicate more time to his personal interests." Italdesign Giugiaro remains open and intends to keep growing, though, the same announcement asserts. After stints at Bertone and Ghia, Giugiaro founded Italdesign in 1968. He created some masterpieces there, including '70s wedges like Maserati Merak, Lotus Esprit, and much more. The 2000s weren't so kind and 90.1 percent of the company was sold to Volkswagen Group in 2010. Former Audi design boss Wolfgang Egger took over styling duties there in late 2013, but he only lasted for about a year, leaving in late 2014. Since the sale, Italdesign has continued to work, including with the Gea concept at the 2015 Geneva Motor Show and the very mean-looking Parcour in 2013. Giugiaro's designs are still highly prized, as well. On September 5, Bonhams is auctioning the Maserati Boomerang concept by him and expects to get around $4 million for it. The gallery above offers a few more examples of his and Italdesign's concepts for VW Group over the years.