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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Winterkorn not under official investigation in Germany

Prosecutors for the state of Lower Saxony in Braunschweig, Germany, are now saying that former Volkswagen CEO Martin Winterkorn is no longer specifically under investigation for his role in alleged fraud related to the automaker's diesel emissions scandal. The lawyers are clarifying that there's no formal inquiry into the exec because there's not yet enough evidence to establish a suspicion of wrongdoing, Bloomberg reports. However, they are still looking into VW's actions. Earlier this week, the prosecutors announced they had begun an initial investigation into Winterkorn for alleged fraud in the emissions regulation evasion. At that time, there were reportedly 12 complaints asking the lawyers to look into the case, including one from VW. Under German law, only a person could be charged for the potential crimes, rather than a whole company. "An initial suspicion must be based on facts, and you must begin an investigation before you can establish the facts," Christoph Schalast, a professor at the Frankfurt School of Finance, said to Bloomberg. Meanwhile in the US, the investigation continues into VW. The Department of Justice has the support from at least two senators to pursue criminal and civil charges against the company. The attorneys general in at least 29 states are also looking into things. Meanwhile, lawyers are building a class-action lawsuit, as well. To help in its defense, the automaker is employing the help of the same firm that defended BP during the Deepwater Horizon oil spill. Related Video:

2019 Volkswagen Jetta GLI vs. sport compact sedans: How they compare on paper

Hot hatchbacks may be stealing the headlines, but they're not the only way to get cheap speed. There are actually a number of small sporty sedans on the market, too, in case you want that more formal roofline. The recently revealed 2019 Volkswagen Jetta GLI highlighted these vehicles, so we figured we'd take a look at the specifications and see how they compare to each other. Our contenders are the aforementioned VW, along with the 2019 Honda Civic Si, 2019 Subaru WRX and 2019 Hyundai Elantra Sport. All four start under $30,000 and offer more than 200 horsepower. And of course, they all have trunks. In our comparison, we'll look at each car's powertrain comparing horsepower and torque. We'll also look at practicalities such as interior space, fuel economy and pricing. You can see the raw numbers in the chart below, followed by additional analysis and links to reviews. If you'd like to compare any of these cars with a different group, be sure to check out our car comparison tool. Engines and drivetrains Performance, and particularly power, is likely a priority for a sporty sedan buyer, and there's a clear leader: the Subaru WRX. At 268 horsepower, it's 40 ponies ahead of the next most potent car, the 228-horsepower Jetta GLI. It also ties the GLI for torque at 258 pound-feet. Both cars also support the old adage that "there's no replacement for displacement," since each have 2.0-liter engines while the Hyundai has a 1.6-liter unit and the Honda engine only displaces 1.5 liters. The Hyundai and Honda are nearly tied for power and torque, too, at roughly 200 horsepower and 195 pound-feet of torque. Another bonus for the Subaru is its standard all-wheel-drive system, which is handy for power delivery, lateral grip and for inclement weather. While the Jetta GLI and Civic Si are front-drive only, they do feature mechanical limited-slip differentials to enhance traction under power. The Elantra Sport makes do with electronic aids and an open differential. We're pleased that all four of these cars offer manual transmissions, too. But if you do want or need an automatic transmission, the VW, Subaru and Hyundai have you covered. The VW and Hyundai rely on seven-speed dual-clutch transmissions, and the Subaru uses a CVT with eight preset ratios for manual mode shifting. The Civic Si, though, is manual only (and it's an excellent manual at that).