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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners
Mon, 14 Apr 2014Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.
VW launches special edition Touareg X
Tue, 03 Dec 2013Volkswagen is no stranger to special editions, but its Touareg SUV has remained largely unspecial in terms of exclusive trims or unique packages. That's changed with the announcement of the Touareg X, a 1,000-unit run based on the V6 TDI Lux trim - mid-range diesel model, between the navigation-equipped TDI Sport and the TDI R-Line.
The already special Touareg gets 19-inch "Moab" wheels, LED taillights (to go along with its LED DRLs) and "Touareg X" badging, while all 1,000 units will be painted Moonlight Blue Pearl. Tweaks in the cabin are equally light, with a black-on-black-on-black color scheme dominating - black Vienna leather, a black headliner and piano black trim. Aluminum bits make an appearance in the form of the door sills and pedals, although that's about it.
Other than those few aesthetic tweaks, the Touareg X is equipped largely like the Touareg Lux on which it's based. That means navigation, a panoramic sunroof, power seats, LED running lights, dual-zone air conditioning and heated power seats, among other tech pieces. Pricing starts at $56,170, making for a slight bump of $1,195 over the standard Touareg Lux.
Autoblog Podcast #370
Tue, Mar 4 2014Episode #370 of the Autoblog podcast is here, and this week, Dan Roth, Michael Harley and Craig Fitzgerald of BangShift and Boldride talk about the 2015 Jeep Renegade, the Consumer Reports list of Cars to Avoid, and the Geneva Motor Show, which opened today. We start with what's in the garage and finish up with some of your questions, and for those of you who hung with us live on our UStream channel, thanks for taking the time. Check out the new rundown below with times for topics, and you can follow along after the jump with our Q&A. Thanks for listening! Autoblog Podcast #370: Topics: 2015 Jeep Renegade Worst Cars of 2014 Geneva Motor Show preview In the Autoblog Garage: 2014 Volkswagen Jetta SE 2014 SRT Viper 2015 Subaru WRX Hosts: Dan Roth, Michael Harley Guests: Craig Fitzgerald Runtime: 01:28:37 Rundown: Intro and Garage - 00:00 Jeep Renegade - 27:28 Cars to Avoid - 41:46 Geneva Motor Show - 59:54 Q&A - 01:11:04 Get the podcast: [UStream] Listen live on Mondays at 10 PM Eastern at UStream [iTunes] Subscribe to the Autoblog Podcast in iTunes [RSS] Add the Autoblog Podcast feed to your RSS aggregator [MP3] Download the MP3 directly Feedback: Email: Podcast at Autoblog dot com Review the show in iTunes Podcasts Geneva Motor Show Jeep Subaru Volkswagen Concept Cars worst cars