2005 Volkswagen Jetta 2.5 on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Bentley Bentayga bodies to be built in Bratislava

Volkswagen's plant in Bratislava, Slovakia, has come a long way. After getting its start in 1971 by subcontracting the production of Skoda-branded vehicles, the plant was purchased by VW in 1991, where it was quickly put to further good use as it began producing Volkswagen Passat models for export. More recently, Bratislava has become a bastion for SUVs, assembling the Audi Q7 and Porsche Cayenne, in addition to the VW Touareg. Color us unsurprised, then, to learn that the Bentley Bentayga, which will be built atop the same large SUV platform as its cousins from Audi, Porsche and VW, will also be used for at least part of the production of Bentley's first SUV. Surely, though, one of the hallmarks of the Bentley brand is that its cars are handmade in England. Won't the Bentley-buying populace feel slighted by production in Slovakia? Not to worry. As is the case with the Porsche Cayenne, all that will be produced in Slovakia is the Bentayga's body. According to a report from Automotive News, bodies for the Bentayga will be shipped from Bratislava to Crewe, England, where they will be finished into fully operational vehicles. In order to accommodate the additional work, VW will reportedly invest 500 million euros into the plant in Slovakia and hire hundreds of workers.

VW LogBox and Race App performance data logger for R models [w/video]

Now that it's got a 300-horsepower Golf R to brag about, Volkswagen wants you to be able to brag about it accurately with the LogBox and Race App performance data logging combo. Plug the LogBox into your VW's OBD II port and it sends data over BlueTooth to the Race App, measuring variables like acceleration, distance, G-force and engine performance. If you're on a circuit, it uses Google Maps to make a map of the track, and you can record live video in-app to match with the data. Volkswagen says the LogBox will be available for R models and "a range of further Volkswagen cars," so you'll want to hit up your dealer with questions before ordering. It's available from the VW accessories store for 299 euros ($365 US), but right now the free app is only available in German, in the German-language iTunes and Google Play store. We imagine that will be corrected shortly; in the meantime, the video can show you how it works. News Source: Volkswagen via YouTube, World Car Fans Volkswagen Technology Videos app vw golf r performance data recorder