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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen CrossBlue previews a three-row future, diesel-hybrid power [w/video]

Volkswagen looks to be getting ready to jump into the large three-row crossover game. The automaker has officially pulled back the curtain on the CrossBlue Concept at the 2013 Detroit Auto Show.
Designers and engineers penned the machine specifically for the Canadian and US markets, and with a plug-in diesel electric hybrid drivetrain, the hulking five-door, at least in concept form, should offer substantially better efficiency than anything else on the market. The drivetrain pairs a 2.0-liter turbo diesel four-cylinder engine with two electric motors for a combined output of 305 horsepower and a ludicrous 516 pound-feet of torque. A six-speed dual-clutch gearbox handles shifting detail, while one electric motor spins the front wheels. The second motor spins the back axle independently, make the CrossBlue a through-the-road hybrid.
As a result, the crossover can pop to 60 mph in 7.2 seconds. Perhaps more impressively, the CrossBlue can whir around on all-electric propulsion for up to 14 miles at up to 75 mph. Once the diesel four kicks in, the drivetrain can yield up to 39 mpg, though Volkswagen says the hardware can hit 89 MPGe on a full charge thanks to a 9.8 kWh lithium-ion battery pack. Check out the full press release below for more information.

VW walks away from Aurora after self-driving startup partners with FCA

BERLIN — Volkswagen has ended its partnership with self-driving car software firm Aurora, two days after the Silicon Valley start-up said it would build autonomous platforms for commercial vehicles with Fiat Chrysler Automobiles. "The activities under our partnership have been concluded," a VW spokesman said in a statement on Tuesday following an earlier Financial Times report on the move which said VW now wanted to work with Ford Motor Co on autonomous driving. Ford's majority-owned subsidiary Argo AI is building an automated "driver" that could compete with Aurora's technology. Aurora said Tuesday "Volkswagen Group has been a wonderful partner to Aurora since the early days of development of the Aurora Driver." The company's statement added that it continues to work "with a growing array of partners." The autonomous vehicle industry is still in its infancy, and alliances and strategies are fluid. Aurora has sought to remain independent and serve a number of would-be autonomous vehicle makers rather than be acquired. Aurora, which said in February it had raised $530 million in new funding, also has partnerships with Hyundai Motor Co and China's Byton to develop and test self-driving systems for automakers, fleet owners and others. After announcing its partnership with Aurora in early 2018, VW last June began discussions with Ford to develop a range of commercial vehicles, later extending the discussions to include electric vehicles and Argo's autonomous driving technology as part of an alliance designed to save billions in costs. VW and Ford have not announced partnerships involving electric or autonomous vehicle technology. Green Chrysler Fiat Ford Volkswagen Technology Emerging Technologies Autonomous Vehicles