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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

VW readying new VR6 with forced induction

Volkswagen built a stonking, narrow-angle V6 in the 1980s and 1990s that was found in three different generations of the Golf (their performance iterations, obviously), three generations of the Passat, the New Beetle, the Corrado and the Touareg, among other VWs, a spate of Audis, Seats, a Skoda, and even the Porsche Cayenne. It was a sad day when it was announced that it'd be put out to pasture.
Rejoice, though, fans of the venerable VR6, because Volkswagen has a new, modern variant in the works that, according to AutoWeek, features direct injection and can easily be fitted with forced induction. In fact, AW mentions Volkswagen insiders that claim this unit will spawn a production version of the twin-turbo V6 shown on the Design Vision GTI from this year's Wörthersee festival. That unit produced an epic 503 horsepower and 413 pound-feet of torque.
Don't expect a production unit with that level of power (although it would make a hardy RS4 powerplant), though. In reality, AutoWeek is suspecting anywhere from 340 to 450 horsepower from the new mill. When it arrives at an undisclosed date in the future, it'll likely be found in the Passat and Passat CC as well as the production version of the CrossBlue.

VW Golf GTI wrung out by Chris Harris

Enthusiasts like nothing more than to crucify modern interpretations of their favorite performance models for failing to live up to some imagined ethos. Even the Volkswagen GTI has suffered its fair share of slings and arrows for growing in size and curb weight. Chris Harris recently spent some time with the all-new MK VII GTI to find out if growing up means giving up on what makes the machine so special.
Judging by his comments, Harris certainly doesn't think so. Yes, the new GTI is considerably more comfortable than its predecessors, but that's hardly a bad thing. The multitude of driving modes actually seem to add depth to the car rather than simply try to force one tool to do many jobs, and Harris even finds the machine's electronic power steering tolerable. As a result, Harris goes so far as to call the Volkswagen GTI "one of the best cars to actually own." How's that for high praise? You can watch the video for yourself by scrolling below.