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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

VW LogBox and Race App performance data logger for R models [w/video]

Now that it's got a 300-horsepower Golf R to brag about, Volkswagen wants you to be able to brag about it accurately with the LogBox and Race App performance data logging combo. Plug the LogBox into your VW's OBD II port and it sends data over BlueTooth to the Race App, measuring variables like acceleration, distance, G-force and engine performance. If you're on a circuit, it uses Google Maps to make a map of the track, and you can record live video in-app to match with the data. Volkswagen says the LogBox will be available for R models and "a range of further Volkswagen cars," so you'll want to hit up your dealer with questions before ordering. It's available from the VW accessories store for 299 euros ($365 US), but right now the free app is only available in German, in the German-language iTunes and Google Play store. We imagine that will be corrected shortly; in the meantime, the video can show you how it works. News Source: Volkswagen via YouTube, World Car Fans Volkswagen Technology Videos app vw golf r performance data recorder

Volkswagen New Midsize Coupe Concept is an aspirational Jetta

Meet the Volkswagen baby CC. Okay, that's not really it's name (VW calls it the New Midsize Coupe Concept), but this sleek, four-door coupe draws more than a little inspiration from the CC while riding on VW's MQB platform.
It's a looker, we think, and is an eye-pleasing departure from the bland styling of the current Jetta. The sleeker front end is complemented by a wider body overall (it's wider than a Passat), while the more sporting roofline and the sharp rear fascia gives the New Midsize Coupe a decidedly sporting character. LED head- and taillights add a bit more personality to this already stylish design.
Thanks to its 2.0-liter, turbocharged four-cylinder, it should get along rather sportingly, as well. The run to 62 miles per hour takes just 6.5 seconds thanks to the 217 horsepower on offer. A seven-speed dual-clutch automatic is also fitted, and contributes to an estimated 37 miles per gallon.