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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

UK auto magazine says this is the best car commercial of all time [w/videos]

There have been many great car commercials over the years, but is it possible to define the best? Well, Ad Week recently took a crack at it by rating the top commercials of the year by looking at their view counts on YouTube, but Auto Express took a more democratic approach by putting the decision to a vote. Just after Thanksgiving, Auto Express came up with a list of the 20 popular commercials, and it tasked its readers with choosing the winner for the best car ad of all time. The winner? Honda's 2003 commercial for its then-new European Accord titled "The Cog."
While the ad never aired in the US, most car people have surely seen the impressive Rube Goldberg-style spot. In fact, the only commercial on this list that we saw on US television was the Volkswagen ad "The Force," but many of the others have become viral videos, including transforming and dancing Citroën C4. Of the 19 other commercials that vied for the title of best ad of all time, only the Ford Puma "Steve McQueen" commercial gave Honda a run for its advertising money.
Scroll down to watch Auto Express' top five commercial in order and to check out a press release, then let us know some of your favorite car commercials in Comments.

Dyno run hints VW GTI power might be significantly underrated

Are you one of the lucky owners of the 2015 Volkswagen GTI? If yes, you should be happy, because your 210- or 220-horsepower hot hatchback might actually have more like 260 ponies under its hood. That's according to a dyno test from a vendor on, of all places, a Ford Focus ST enthusiast forum. The company is estimating a 15-percent drivetrain loss with the GTI's best result a whopping 263 horsepower and 314 pound-feet of torque at the crank. That's a tremendous difference from the 210 hp and 258 lb-ft of torque that Volkswagen claims. Of course, this is merely one dyno session on one car. We'll have to wait until more 2015 GTI owners get on the rolling road to see if Volkswagen really was as conservative about its hot hatch's output as FocusST.org claims. Featured Gallery 2015 Volkswagen GTI: First Drive View 32 Photos News Source: FocusST.orgImage Credit: Copyright 2015 AOL Volkswagen Hatchback Economy Cars Performance vw gti dyno