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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Ford predicts it will finish 2013 as top-selling US brand

Ford is ready to call the ball on its 2013 sales totals, predicting a first-place finish for units sold in the US for a single brand. The company anticipates selling more than 2.4 million vehicles when all vehicle sales over the last 12 months have been tallied, repeating the victory it trumpeted over Toyota last year.
According to Ford's accounting, it sold 329,677 more vehicles than did Toyota in 2012. This year, the Blue Oval expects that margin to grow; through the end of November, Ford says it has outsold Toyota by 396,041 units.
Retail sales of Ford products are projected to exceed 1.7 million units for 2013 (the best retail result in 6 years for the company), with passenger cars accounting for 600k of that total. The redesigned Fusion is expected to crest the 290k mark, and the Fiesta is said to be ready to hit a model-record of 70k-plus. Meanwhile, utility vehicles and trucks are still paying a lot of bills in Dearborn, with the new Escape racking up an expected 300k sales and F-Series trucks chugging along at 688,810 units sold thru November.

Toyota, PSA extend partnership with new European van

Toyota and PSA Peugeot Citroen collaborate on a number of vehicles. One of them is a small van jointly developed by the two automakers but marketed individually under their own brands across Europe. Now they've announced the extension of that collaboration, and revealed the first image and details of their new product. Set to be unveiled at their respective booths at the Geneva Motor Show this coming March are the new Toyota ProAce, Peugeot Traveller, and Citroen Spacetourer. They replace the Toyota model of the same name as well as the outgoing Peugeot Expert and Citroen Dispatch, and will each be made available in private and commercial shuttle forms. Although technical specifications have yet to be announced, each will share the same underpinnings and mechanical components, leaving only the parts you can see changing from one brand's version to the next. Expect engines to range from 1.5 to 2.0 liters and burning gasoline or diesel, but the latter will undoubtedly prove the more popular option in Europe. No mention was made of a replacement for the Fiat Scudo, another badge-engineered version of the same van program in its current form. That would seem to suggest that Fiat Professional is either preparing to go it alone with the next-generation Scudo, or phase out the model altogether. The current Scudo slots in between the smaller Doblo (imported to the US as the Ram ProMaster City) and the larger Ducato which was also jointly developed with PSA and sold as the Citroen Jumper/Relay, Peugeot Boxer, and here in America as the Ram ProMaster. The ProAce and its cousins are made by PSA at its Sevel plant in Valenciennes, France. Aside from their vans, the Japanese and French automakers also collaborate on the city car platform sold alternately as the Toyota Aygo, Peugeot 108, and Citroen C1. Fiat also partners with PSA on the smaller Fiat Fiorino/Qubo, Peugeot Bipper and Citroen Nemo. All of which just goes to show what a tangled web they weave in the European market, especially where commercial vehicles are concerned. NEW STAGE IN THE CO-OPERATION PROGRAM BETWEEN PSA PEUGEOT CITROEN AND TOYOTA PSA Peugeot Citroen and Toyota Motor Europe (TME) reveal today the new Citroen SPACETOURER, Peugeot TRAVELLER, and Toyota PROACE. They will be available in MPV versions for private use and in shuttle versions for business use. Both companies therefore confirm the continuation of their co-operation agreement signed in 2012.