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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Toyota to shock with Supra concept for Detroit Auto Show?

We've written about approximately 187,000 rumors about a return of the Toyota Supra to the land of living cars. There are a couple of good reasons for this: first, Toyota won't stop dropping hints about a new halo sports car. Late this summer, Toyota sales guru Kazuo Ohara called a Supra successor "one of the options we have" - a comment followed by a hint that there would be "better news" on the subject in the future.
The second reason for all the Toyota tales is, of course, that we all have missed the Supra since its departure from the US market in 1998. So, when a member of the Autoblog team is party to a nudge-and-wink-filled conversation about a new Supra concept headed to January's Detroit Auto Show, we tend to listen up.
A 400+ horsepower hybrid sports car would match up pretty well with the upcoming NSX.

Toyota found not at fault in alleged unintended acceleration crash

Toyota has already paid out millions and billions of dollars in settlements surrounding unintended acceleration, but the first lawsuit in the matter, which headed to a California court in July, has reached a verdict. Following the 2009 death of Noriko Uno, whose 2006 Camry was hit by another car and then sped out of control before crashing into a tree, the jury found that Toyota was not at fault in the crash.
Even though the 2006 Camry (shown above) wasn't involved in any of the unintended acceleration-related recalls and it was not equipped with a brake override, Automotive News reports that the jury's verdict says there was no defect in the car and actually blames the entire incident on the driver that ran into Uno's car - to the tune of $10 million. The accident started when the other driver ran a stop sign and hit Uno's car, and the report says that medical conditions (including diabetes) caused Uno to fail to stop her Camry.
The AN article also states that this lawsuit was a bellwether case for around 85 other personal-injury and wrongful-death suits against Toyota, but there are still many impending suits across the country. Scroll down for an official statement on this particular case from Toyota.