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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Tesla's new $408 per month business lease deal for Model S reminds us of last 'revolutionay' deal

Almost exactly a year ago, Tesla Motors announced what it called a "revolutionary" lease deal for the Model S. Since the electric automaker used some unusual assumptions in its calculations to get to a headline-worthy $500-a-month "true cost of ownership," the company had to quickly change its tune. Some of the same assumptions are back in a business lease deal from new subsidiary, Tesla Finance, for $408 a month (sort of) that was announced today. Tesla is touting the easy-to-understand lease agreement, which takes all of three pages and is "written in plain language." The agreement can also be signed digitally on the car's touchscreen when the car arrives. That, plus the low cost, is the good news. The business lease program is currently only available in ten states. The estimated effective cost of $408 a month sure sounds great but, just as with the first consumer lease plan for the Model S, there are a lot of caveats to be aware of. For one thing, the actual monthly payment is $1,012, well over twice the $408 number. Tesla estimates that you'll save $261 a month in gasoline costs and $343 a month in business tax benefits (with Tesla calculating a 40 percent effective tax rate and 70 percent business use). Those gas savings, "are calculated assuming $0.11 per kilowatt hour compared to paying $4.90 per gallon for premium gasoline with a fuel efficiency of 20 miles per gallon," so if your business already runs a fleet of Toyota Priuses, you can forget the $408 number. Oh, and the business lease program is currently only available in ten states - CA, CO, CT, FL, IL, MA, MD, NY, TX, and WA. Yes, that list includes Texas, where you can't officially buy a Model S. Tesla spokeswoman Shanna Hendriks told AutoblogGreen that the company has a lessor's license in the state of Texas, which allows it to offer the business leasing deal there. The dealership license, which the company can't get in Texas, is the thing that is preventing sales. No matter which of the ten business lease states you're in, the first vehicles under this program have an estimated delivery date of June 2014. Read more below. Tesla Business Leasing By The Tesla Motors Team April 8, 2014 A year ago, Tesla introduced a Resale Value Guarantee that gives customers the option to return their Model S after three years for a known value.

Tesla Model S track tested at Buttonwillow raceway

Many television viewers will know about the concept of a seven-second delay that allows producers to bleep any loose profanity during live shows before they make it to air. And we're imagining the driver of a Tesla Model S shooting down California's Buttonwillow Raceway may have cursed a bit once the electric vehicle's power limiter kicked in to keep the battery's heat down, because that added about seven seconds to the typical lap time around the 3.1-mile course, Teslarati says. Power-limiter not withstanding, the luxury EV appeared to do pretty well around that circuit, which is located near Bakersfield and about 130 miles north of Los Angeles. One happy dude at Teslarati turned in laps as low as 2:19 and change, beat out a Porsche 911 in acceleration and managed to keep the car on the track. The Tesla topped out at 113 miles per hour, but all that speed consumed electricity at about three times the typical rate. That means that, for the first 10 laps (which were the fastest), the 33 miles of actual distance used up 90 miles worth of range. And with the track's 240-volt outlets working to various degrees and Tesla's nearest Superchargers 50 miles away, there were some potential problems making sure the car could do all the driver wanted. But they're problems we'd love to have. Check out the 11-minute video of the escapade below. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.