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Genesis wins J.D. Power Tech Experience Study for third straight time

The results are out for the J.D. Power 2023 U.S. Tech Experience Index (TXI) Study, which "focuses on the user experience with advanced vehicle technology as it first comes to market and is an early measure of problems encountered by vehicle owners." Its measurement metric is problems per 100 vehicles (PP100), same as with the J.D. Power Initial Quality Study (IQS). The takeaway this year isn't that owners aren't using advanced technologies, as was the case with the 2022 study, or that they're having more problems with them overall. It's that owners of battery-electric vehicles are having more problems with advanced tech than owners of ICE-powered vehicles. According to the study, 17 of 21 features that can be had on both propulsion types — such as remote parking assistance and gesture controls — get lower satisfaction ratings by owners of BEVs, in some cases nearly 20 PP100.  The survey organization says this tracks with what its found in the IQS, where total vehicle problems were "46% higher among BEVs (excluding Tesla) than ICE vehicles and satisfaction is lower among owners of BEVs across nine of 10 APEAL categories than among owners of ICE vehicles." Findings regarding biometric measurements are among those that go against the overall study findings. Whether a fingerprint reader or an eye tracker, car owners in general said "they do not consider them to be useful." In terms of ease-of-use and satisfaction, plug-and-charge capability on EVs gets good marks. This allows EV owners to plug into a public charger and have payment taken care of automatically; the vehicle communicates with any charging station compatible with an automaker's plug-and-play system, so the vehicle can automatically submit a bill for the charging session to a central owner account with no further action needed at the station. Survey respondents noted a mere 6 PP100 and an 88.9% satisfaction.    Among manufacturers, repeat winners took the top prizes. Genesis earned the highest rank for innovation overall and among premium brands for the third straight year. Hyundai not only won the tech innovation banner for mass market brands for the fourth straight year, ahead of Kia, GMC, Ram and Subaru, Hyundai finished in second in the overall standings. On that overall chart, the top five are Genesis, Hyundai, Cadillac, Lexus and BMW. On the premium chart, Genesis is followed by Cadillac, Lexus, BMW and Mercedes-Benz in the top five. It wasn't close from the first to the rest, though.

Tesla Model S tops Consumer Reports annual satisfaction ratings [w/video]

Despite all the bad recent publicity for Tesla, it would appear that its Model S customers remain the happiest of any automaker - or at the very least, they're just likely to respond as such in satisfaction surveys. For its just-released annual owner satisfaction report, Consumer Reports surveyed more than 600 Model S owners, which resulted in the all-electric hatchback receiving a top score of 99 out of 100.
These results come from surveys that are sent out to current vehicle owners asking them "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?" and the scores are assessed based on how many respondents answer "definitely yes." The Tesla's impressive 99-percent satisfaction rates the highest among all of this year's responses, with the Porsche Boxster was a close second with 95 percent. Other class-leading standouts include the Subaru Forester, Mazda6, Volkswagen Golf TDI and Dodge Charger, which were each the top vehicle in their respective classes with 85-percent satisfaction rates.
The full press release is posted below along with a video detailing the institute's findings.

Need more cup holders for your Tesla Model S? 3D print some

What do you get for the car owner that has everything? Well, if it's the owner of a Tesla Model S electric vehicle, you can either get him or her a $500 cup-holder insert that sets atop the car's center console or, better yet, score him or her a 3D printer that can print one out. Street Insider directs us to this oh-so-technologically-advanced option for anyone with a bit of extra cash on hand. Apparently, there are blueprints circulating for a cup-holder insert that can be printed on a Stratasys MakerBot printer. Those printers run anywhere between $2,200 and $2,800 a pop, but, hey, that's nothing compared to the Tesla itself, right? The cool thing is that the 3D cup-holder inserts can be printed out in a myriad of colors for the EV driver who wants to make the ultimate fashion statement ... or faux pas. Of course, how that printed holder will handle that first spilled cup of scalding coffee after the Model S driver gets a little too frisky on a hairpin is anyone's guess. The good news? The driver can simply go home and print another one. Sure beats shelling out $500 for the factory version. News Source: Street Insider via Value WalkImage Credit: Thingiverse Green Tesla Green Culture Electric stratasys