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Totaled Tesla Model S is a case of buyer beware *UPDATE

*UPDATE: AutoblogGreen reader Dan F. sent us a link to a somewhat similar story, which you can find here. Getting a Tesla Model S for just $50,000 is a steal, but when it's a salvage title car and was written off as totaled by an insurance company, the bargain might not be worth the headache. That's what a San Diego man is learning now that he's having trouble getting his fancy but damaged electric vehicle to work. Tesla has a different version of the story, of course. Peter Rutman has spent $8,000 in repairs for his EV, but there's one important bit of help he still needs: official activation from Tesla. Rutman is steaming mad at Tesla, telling San Diego 6 that, "Tesla has created a situation where there is nowhere to go. They've blocked every avenue." Tesla has a different version of the story, of course, and says that they're happy to look at the car (and certify it to run if it's in good shape), but said in a statement to AutoblogGreen that Rutman isn't willing to sign a waiver to let Tesla's mechanics get at the car. "We have strong concerns about this car being safe for the road, but we have been prevented from inspecting the vehicle because Mr. Rutman refused to sign an inspection authorization form. That form clearly states that in order for us to support the vehicle on an ongoing basis, we need to ensure the repairs meet minimum safety standards," the company said. You can read the full statement below. San Diego 6 says that one of the problems is Tesla's direct-sales model, which means that there's only one place for a customer like Rutman to go for assistance: the company itself. Right now, Rutman says, a Tesla-certified mechanic has to trigger some switch before the car will charge. And that can't happen until he signs the aforementioned authorization form. Rutman told the local TV station (video also below) that, "The document they wanted me to sign didn't indicate they were going to do any repairs to the car, or get it up and running. They can take the car. They can keep it. They can do whatever they want with it." Tesla says this isn't true, and also denies there is any sort of black list in effect. Tesla Motors Statement Safety is Tesla's top priority and it is a principle on which we refuse to compromise under any circumstance. Mr. Rutman purchased a vehicle on the salvage market that had been substantially damaged in a serious accident.

EV buyers not exactly happy with dealership experience

If Tesla Motors chief Elon Musk was an I-told-you-so type of guy, here's his chance to do so. It turns out that plug-in vehicle buyers are generally less satisfied with their dealership experience than conventional-vehicle buyers. And the dealers themselves don't like the process much, either. So says a study from the University of California, Davis. The report cited 43 interviews with automakers and dealers that sell in California as well as the JD Power 2013 Sales Satisfaction Index. The study found customer-satisfaction scores to be "much lower" for plug-in vehicle buyers than others. Maybe that's because the dealers themselves are less patient and find that selling plug-ins are more time-consuming, labor-intensive and stressful. And that's just getting the car out the door. More complications arise when dealing with the federal tax incentives issue. Of course, Tesla scored well, relative to the other dealerships. And all that gives more credence to the company's insistence on selling its vehicles directly to customers and without a third-party dealership network. Representatives of some of these dealership groups have been lobbying against the prospect of Tesla getting direct-sales rights. Michigan is the latest battleground between Tesla and pro-dealership entities. See below for an abstract on the UC Davis report and then read more here. New Car Dealers and Retail Innovation in California's Plug-In Electric Vehicle Market Abstract: Innovative new products like plug-in electric vehicles may need new approaches to market and sell them. We conducted 43 interviews with automakers and dealers selling plug-in vehicles in California's major metro markets and analyzed data on customer satisfaction with new car dealers and Tesla stores. Initial findings revealed: • Plug-in vehicle buyers rated the dealer purchase experience much lower than conventional vehicle buyers while Tesla earned industry-high scores; • Plug-in vehicles returned higher gross profits but place greater demands on dealers, including the provision of support services beyond traditional offerings; • New retail approaches undertaken by 'dealer innovators', including new methods for building and scaling dealer competence, could improve the PEV buying experience; an • Public incentives could better align with established dealer practices and business drivers to improve program effectiveness.

Tesla loses top communicator Simon Sproule to Aston Martin

Looking for a new job? Have experience working in a frenetic environment, promoting cutting-edge mobility products for a demanding boss determined to change the way we travel on this planet, as well as how we trek to others? We hear Tesla Motors just might have an opening for such a person. Again. Simon Sproule, the electric automaker's vice-president of communications and marketing is vacating his cubicle after a mere six months in order to become the chief marketing officer (CMO) over at Aston Martin. That position had gone begging for a year until this appointment. Once he's settled into his new digs, Sproule will again be breaking rock with former Nissan associate Andy Palmer who himself recently took the top spot at the British luxury marque. The move comes at what seems like an inopportune time for Tesla. It has a big D product announcement – suspected to be an all-wheel-drive update of the Model S – scheduled just two days from now and the reveal of its "mass market" Model ? early next year. The company declined our offer to comment on the situation. Aston Martin, on the other hand, should be happy to finally have someone at the marketing helm, what with the recent dropping of the veil from its Lagonda sedan and what's likely to be a bevy of new product built on its forthcoming platform. News Source: PR WeekImage Credit: Haruyoshi Yamaguchi / Bloomberg via Getty Images Green Marketing/Advertising Aston Martin Tesla simon sproule