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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Recharge Wrap-up: Tesla road rage video, Mazda tests EVs vs. hybrids

A Tesla Model S driver was caught driving recklessly in a dashcam video. On Toronto's Don Valley Parkway, the driver of a white Model S can bee seen speeding along the left shoulder. Another car moves partway onto the shoulder to block the driver, who moves back into the left lane. As traffic slows, the driver pulls back onto the shoulder and speeds away. The folks at Teslarati suggest that this serves as an example of why vehicle autonomy could make the roadways safer. See the video above, and read more at Teslarati. Formula E will be broadcast live on Italy's Rai network for the next two seasons. The programming will include the live races, as well as practice and qualifying highlights, podium celebrations, interviews and other pre- and post-race coverage. "It's a great opportunity for Formula E and motorsport fans to have Rai broadcasting the live races of our series in Italy," says Trulli Formula E team owner Jarno Trulli. "It's a step forward to make the series grow and get stronger after a successful first season. I'm looking forward to cooperate with Rai and show the Italian fans what we are truly doing with our technology." Read more from Formula E. A new study links a decline in cancer risk to California's air quality regulations. The study from CARB found that cancer risk from toxic air contaminants declined 76 percent from 1990 to 2012, a time period that corresponds with regulations targeting those contaminants. Even as the amount of diesel miles driven has steadily increased, cancer risk from diesel particulate matter has declined significantly. The paper predicts that cancer risk will continue to drop as a result of controls on toxic emissions. Read more at Green Car Congress. Mazda is conducting consumer trials of hybrid and electric vehicles in Japan to gauge reception. Depending on whether hybrids or EVs prove to be more popular, Mazda will adopt one of the two types of powertrain for future production vehicles. The automaker is currently testing an electric Mazda2 against a hybrid Mazda3. While this round of testing is focused on the automaker's home market, Mazda may need to expand trials to the US in response to tightening regulations in California. Read more at Green Car Reports.

Fisker to unveil its all-electric EMotion at CES in January

Back from the brink, electric carmaker Fisker says it will debut its EMotion sedan at the 2018 Consumer Electronics Show in Las Vegas in January. The EMotion is notable for several reasons, including its promised 400-plus miles of range, the ability to charge to 125 miles of range in just 9 minutes and its lidar autonomous technology. The car will also feature four butterfly doors and will be built with carbon fiber rims and a mixture of carbon fiber and aluminum in the body to save on weight. It's also the second go at building an EV for Fisker, which filed for Chapter 11 bankruptcy protection in 2013 after the Fisker Karma luxury plug-in hybrid fell flat. Fisker was sold in 2014 to Chinese auto supplier Wanxiang Group for about $149 million. And the EMotion can be yours for a cool $129,000. In fact, the company started taking pre-orders in June with a $2,000 deposit, even though the car won't come out until 2019. The EMotion is seen as a rival to Tesla, but CEO Henrik Fisker tells The Street he sees room for competition in the EV segment. "I don't think anyone is out to kill anybody," Fisker said. "Tesla doesn't really have a competitor. It doesn't look like one is going to emerge. I think it's time to move to a next level of this technology and I believe that we have come up with some real breakthroughs." Fisker also told The Street the company is simultaneously developing an affordable version of the EMotion, aimed to be priced around $34,000, that's due out in 2020. That's just a hair under the $35,000 base price of the Tesla Model 3. The veteran car designer first revealed the EMotion via Twitter in June. He told Autoblog recently that he's looking to buy an existing factory to build the car but hadn't yet chosen one, saying "We don't have to make a decision until the end of the year." The EMotion will be powered by two electric motors giving it all-wheel drive, lithium-ion battery packs sourced from LG Chem with a cooling system designed by Fisker that increases energy density. Related Video: Featured Gallery Fisker EMotion View 14 Photos News Source: The Street Celebrities Green Plants/Manufacturing CES Fisker Tesla Green Automakers Technology Emerging Technologies Autonomous Vehicles Electric Sedan Henrik Fisker