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Tesla, Porsche and Genesis top Consumer Reports owner satisfaction survey

Tesla swept Consumer Reports' latest Ownership Satisfaction Survey results, notching the top spot among brands evaluated. Its Model S also netted the No. 1 spot among the top 10 most-satisfying cars. Porsche and Genesis, Hyundai's new luxury spinoff, rounded out the top three brands. The bottom of the rankings was anchored by Acura, while Mercedes-Benz notched the least-satisfying car in the survey with the GLA, proving that the results weren't equally kind to all luxury brands. Jake Fisher, director of automotive testing for Consumer Reports, told USA Today those brands suffered by introducing cheaper vehicles. The scores, on a 100-point scale, reflect whether owners say the vehicles from model years 2015 through 2018 met their expectations and whether they would buy the same car again. They measure ratings in six categories: driving experience, comfort, value, styling, audio and climate systems (what, no cupholders?). Effectively, it gauges how much people liked the car they bought. Reliability is not considered. The Honda Ridgeline outscored competitors in the compact pickup segment by a wide margin, while the Ford F-350 was among the top 10-ranked vehicles in the survey, the first time in at least five years that a pickup made it into the top 10, Consumer Reports said. In the brand survey, Chrysler rose four places to No. 4 on strong customer satisfaction with the Pacifica minivan, while Hyundai tumbled 11 spots to No. 24 and Lexus fell eight places to 18th. Rounding out the top 10 most satisfying cars were the Porsche 911, Chevrolet Corvette, Lincoln Continental, Mazda MX-5 Miata, Toyota Prius, Tesla Model X SUV, Honda Odyssey minivan and Dodge Challenger. Not surprisingly, most of those cars, and indeed most of the high-ranking brands, are those with strong brand loyalty, fan-like followings and/or those that strike a strong emotional chord with buyers. The full brand rankings are below. Tesla (90) Porsche (85) Genesis (81) Chrysler (78) Audi (76) Mazda (76) Subaru (76) Toyota (76) Honda (75) Lincoln (75) Mini (73) Ram (73) Kia (72) Chevrolet (72) BMW (72) GMC (72) Ford (70) Lexus (70) Volvo (69) Dodge (68) Jeep (68) Mercedes-Benz (67) Volkswagen (67) Hyundai (67) Buick (66) Cadillac (64) Infiniti (60) Mitsubishi (58) Nissan (58) Acura (58) Related Video: Green Genesis Porsche Tesla Ownership satisfaction

Dealers' suit against Tesla dismissed in MA court

Tesla has been facing resistance from dealer associations with its factory-owned dealerships since the start-up automaker first started selling cars, but it won another big case in Massachusetts when a judge dismissed a lawsuit brought on by the Massachusetts State Automobile Dealers Association (MSADA). According to Automotive News, the case was dismissed after the judge said the association "lacked standing to sue" despite the fact that MSADA executive vice president quotes the state law as saying, "A factory cannot own a store."
The latest lawsuit follows a similar suit from back in October where the MSADA attempted to prevent Tesla from opening a store in a suburban Boston mall; the electric car maker received approval to open another store in Natick, MA, which brought on this second lawsuit. It's unlikely this is the last we've heard about this issue in Massachusetts and in other states, but Tesla seems to be coming out victorious in each case so far. While laws pertaining to dealerships vary state to state, factory-owned dealers are usually noncompliant with state law - a lesson Chrysler learned back in 2011.

Tesla takes New York Times to task for damning Model S review

The social media tête-à-tête between the New York Times and Tesla CEO Elon Musk, stemming from a defamatory review by John Broder of the Model S and Tesla's new "Supercharger" network on the East Coast, is heating up in a major way. Just yesterday we summarized the Twitter spat, and now Musk has expanded upon the data recorded during Broder's test drive - adding major credence to the criticism of the NYT writer.
The smoking gun in this case is the information that was captured by the data recorder in Broder's loaned Model S. The data recording function is one that is only activated for consumers when permission has been expressly granted, says Musk, but is always turned on in the case of media vehicles. Thusly equipped, Broder's vehicle was keeping track of speed, charging data, map data and more, presumably without the writer's foreknowledge.
The evidence recorded by the in-car systems happens to contravene Broder's most damning claims of the Tesla, says Musk in his article titled A Most Peculiar Test Drive. First, and perhaps most shockingly, the Model S "State of Charge" log shows that Broder's test car "never ran out of energy at any time." Broder's reporting indicated that the car ran completely out of juice at one point and had to be evacuated on a flatbed truck. The data log also points out that the trip was made at speeds ranging from 65 to 81 miles per hour, where the writer claimed to have set the cruise control at 54 mph, with periods of driving as slowly as 45 mph.