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EV buyers not exactly happy with dealership experience

If Tesla Motors chief Elon Musk was an I-told-you-so type of guy, here's his chance to do so. It turns out that plug-in vehicle buyers are generally less satisfied with their dealership experience than conventional-vehicle buyers. And the dealers themselves don't like the process much, either. So says a study from the University of California, Davis. The report cited 43 interviews with automakers and dealers that sell in California as well as the JD Power 2013 Sales Satisfaction Index. The study found customer-satisfaction scores to be "much lower" for plug-in vehicle buyers than others. Maybe that's because the dealers themselves are less patient and find that selling plug-ins are more time-consuming, labor-intensive and stressful. And that's just getting the car out the door. More complications arise when dealing with the federal tax incentives issue. Of course, Tesla scored well, relative to the other dealerships. And all that gives more credence to the company's insistence on selling its vehicles directly to customers and without a third-party dealership network. Representatives of some of these dealership groups have been lobbying against the prospect of Tesla getting direct-sales rights. Michigan is the latest battleground between Tesla and pro-dealership entities. See below for an abstract on the UC Davis report and then read more here. New Car Dealers and Retail Innovation in California's Plug-In Electric Vehicle Market Abstract: Innovative new products like plug-in electric vehicles may need new approaches to market and sell them. We conducted 43 interviews with automakers and dealers selling plug-in vehicles in California's major metro markets and analyzed data on customer satisfaction with new car dealers and Tesla stores. Initial findings revealed: • Plug-in vehicle buyers rated the dealer purchase experience much lower than conventional vehicle buyers while Tesla earned industry-high scores; • Plug-in vehicles returned higher gross profits but place greater demands on dealers, including the provision of support services beyond traditional offerings; • New retail approaches undertaken by 'dealer innovators', including new methods for building and scaling dealer competence, could improve the PEV buying experience; an • Public incentives could better align with established dealer practices and business drivers to improve program effectiveness.

Tesla Model S EVs now come with lane departure, speed assist AI

When a car's built on such a technology-heavy platform like the one used by Tesla Motors, there are going to be a lot of bells and whistles. More of those little "noisemakers" are being rolled out, as previewed by a new software update. What's most interesting to anyone paying close attention to the slow evolution of the Model S is that the new features are not going to be possible without new components. Tesla Model S sedans will likely need a new camera mounted on the front mirror, but it's not for selfies. Instead, it's there to keep the driver from having too much of a lead foot or straying into another lane thanks to the electric vehicle's software and hardware update that adds Lane Departure Warning and Speed Assist. Other luxury vehicles have long had lane departure warnings, but if you're unfamiliar with the idea, it's when the car emits a vibration through the steering wheel to let the driver know to straighten out if one of the wheels crosses a lane divider. Speed Assist lets the car use a combination of new camera and GPS system to record a particular road's speed limit. At that point, there are a number of signals, including a gray line on the speedometer or an audible chime, to warn the driver that he or she is running the risk of attracting the attention of a Smokey (for you Burt Reynolds fans) and a possible speeding ticket. Tesla has released an official statement that says: Starting recently, some Model S being delivered in North America come equipped with two new features. The features are lane drift detection, which will deliver a warning via vibration in the steering wheel if the driver starts to drift from the lane without signaling, and speed limit display, which will inform the driver of the speed limit and alert them when it is exceeded. These features are necessary to meet the latest standards in the European market, but we have decided to integrate them into Model S delivered worldwide. Whether these features will be an option or included standard is not yet known, but Tesla has said that it is not possible to retrofit the new tech into existing vehicles. The new technology is also vital to make autonomous driving possible.

Apple's merger chief met in secret with Tesla CEO Elon Musk

There's no lack of connections between two of the most darling Silicon Valley companies, Apple and Tesla Motors. Most recently, the electric car manufacturer hired away Apple's "Hacker Princess," Kristin Paget, but it's possible to look back as far as 2010 to see when Tesla hired the man who worked on the Apple Store experience, George Blankenship, to get the Tesla Stores in order (he left in late 2013). More recently, there's been outside calls for the two to link arms, namely from banking analyst Adnaan Ahmad who said Apple should just up and buy Tesla (some have also predicted that General Motors could do just that in 2014) in late 2013. But nothing in this list ties the two companies together as strongly as a new report in the San Francisco Chronicle: Apple's chief of mergers and acquisitions, Adrian Perica, secretly met with Tesla CEO Elon Musk last spring. Neither company is talking publicly, and the Chronicle's source is choosing to remain anonymous, but it appears that Tesla and Apple may have been at least a little bit interested in working together well ahead of Ahmad's call. He wrote that buying Tesla would bring another Steve Jobs-like figure (Musk) to the computer giant as well as give the maker of iPhones and iPads another market to explore (remember the iCar idea?). The Chronicle does admit that there's no upside for Tesla that's quite as obvious, and one analyst said a partnership would make more sense than a buy out. There could be other scenarios on the table, as well. Perhaps it was to discuss a joint giga-battery plant? Or maybe Musk's visit to Cupertino was just a courtesy call, in case Tesla ever needs access to Apple's famously deep pockets. We don't know, but the news does give us a slew of interesting possibilities to ponder. There's a lot more over in the Chronicle, including how Apple may be branching out into new medical devices. Related Gallery Tesla Model S View 24 Photos News Source: San Francisco Chronicle, 9to5MacImage Credit: Copyright 2014 Drew Phillips / AOLTip: Ellen K. Auto News Green Tesla Electric icar