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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Subaru allegedly developing mid-engine hybrid sports coupe

A mid-engine, hybrid sports coupe could give Subaru a high-performance halo model in the coming years. According to Car and Driver, "a source close to Subaru" let slip the company has been testing the prototype powertrain underneath a BRZ at its proving grounds in Japan. "Whether the end result will be a two-door sports coupe or some kind of sports crossover/CUV is still in the evaluation stage," the anonymous source told Car and Driver. "A coupe seems more likely, though." The vehicle's layout allegedly uses a mid-mounted 1.6-liter turbocharged boxer engine with hybrid assist to spin the rear wheels, and two electric motors at the front would power that end. The resulting all-wheel drive powertrain would have about 330 horsepower or more, Car and Driver claims. If a production version happens, it would use the upcoming Subaru Global Platform. Rumors about Subaru's increased development of hybrids offer some support for this alleged sports coupe. The company reportedly might use electrification to boost the next-gen STI. In 2014, a story also suggested the automaker could revive the SVX as a performance-oriented hybrid shooting brake. More recently, even its Viziv GT Vision Gran Turismo concept combined a turbocharged boxer with three electric motors. While a Subaru sports coupe piques our interest, we are taking the prospect with a grain of salt for now. The Japanese brand has a tendency of teasing performance models but not actually delivering on them – like the STI Performance Concept (above) or the aggressive styling of the last WRX Concept. There could also be a long wait before we see what the company is developing. According to Car and Driver, a concept is at least two years away. Then it would take even more time for execs to okay production. Related Video:

2015 Subaru Outback

Realistically, many enthusiasts give horrible, horrible car buying advice. They will recommend something bizarre, inappropriately high performance, compromised or utterly impractical for a given consumer's needs, and they'll almost never recommend something that makes sense. And then they'll come up with 3.7 million reasons why the leading vehicle someone is thinking about is a bad choice.
Or maybe that's just what I do.
Regardless, if you poke, prod, bother or just get us drunk enough, eventually you'll begin getting honest feedback. And more than likely, we'll tell you, in hushed tones, about the many virtues of very, very boring cars. We'll talk about why the Toyota Camry is actually a pretty decent purchase or we'll explain how spacious and feature laden the Nissan Versa is.