on 2040-cars

Auto blog

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

How Subaru saved itself by marketing to the gay community

Almost everyone who's in the car community, and even people that aren't, have probably heard the stereotype that lesbians drive Subarus. What you may not realize is that stereotype was fostered by Subaru, and it helped make the company relevant again in the '90s. This is the story told by NPR's Planet Money podcast. Apparently, as the company was trying to figure out who was buying its cars, the marketing folks discovered that gay and lesbian people were a large segment – along with all those outdoorsy types. The discovery led to subtle advertising directed specifically at what we now refer to as the LGBT community, which in turn led to more sales to gay and lesbian consumers. There were other components to Subaru's sales strategy in the '90s, but this particular campaign was an important part and quite successful. Thanks to that success, today we still have Subaru around building reliable, all-wheel-drive transportation, as well as rally-inspired sport compacts. There are of course many more details, but we don't want to spoil them for you. For the whole story, you need to head over to the Planet Money site and listen in. Related Video: News Source: NPR / Planet MoneyImage Credit: Copyright 2016 Drew Phillips / AOL Marketing/Advertising Read This Subaru lgbt

2015 Subaru WRX: Accident, wheels and tires

I'm sure this thing is going to be a total hoot in the snow. I am not a morning person. At all. Thankfully, the Autoblog team knows this – I rarely get bothered before 8:30 AM unless it's seriously important. So when associate multimedia producer Chris McGraw started blowing up my phone at 6:45 AM on a Thursday, I knew it wasn't going to be good. "I got rear-ended in the WRX," McGraw informed me, a shaken-up tone emanating from the other end of the line. Poor guy was on his way to the gym, for his pre-office morning workout, and an older gentleman in a Chevrolet S-10 struck the back of the Subie while trudging through a traffic jam on I-696 just northeast of Detroit. Everyone was fine, and McGraw says that the dude's pickup was in significantly worse shape than our dear Subaru. But the WRX was still pretty banged up, and later that day, it was delivered to the body shop for what turned out to be a lengthy repair process. What you're looking at is $4,620.83 worth of damage. What you're looking at is $4,620.83 worth of damage, but thanks to Autoblog parent company AOL's fleet insurance policy, we were only on the hook for our $1,000 deductible. Nearly all of the rear body panels had to be replaced, as did the bumper and taillight assembly, and after several weeks of being put under the knife at Suburban Collision in Troy, MI, our Subaru has mercifully emerged good as new. The day after the 'Rex came home, I dropped it off at our trusty Subaru dealer – Hodges, in Ferndale, MI – for some routine maintenance, including finally getting its broken fuel door repaired. The whole pull-the-door-open-with-your-fingernails thing had become increasingly annoying, and I'm happy to report that everything now works as it should. And since it was part of a technical service bulletin, no money changed hands for this service. If there are any 2015 WRX owners in the greater Autoblog commentariat, I'd love to know if your cars have experienced the same issue. While at the dealer, I also signed the WRX up for one very special, very important update: the fitment of winter tires and – yes! – gold wheels. I have a strong personal belief that WR-Blue Subarus should come standard with gold wheels from the factory (like the Launch Edition STI), but since the Japanese automaker doesn't even offer these rollers on anything but the aforementioned, limited-edition STI, I took matters into my own hands.