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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Subaru Levorg Concept has us dreaming about a WRX wagon

We're not sure what got in the water supply of Subaru's Tokyo Motor Show team, but we like the results. After checking out the Cross Sport Design Concept, which we would love to see as a BRZ shooting brake, Subaru took the wraps off its Levorg Concept. Naming convention aside, the idea of a sport-tuned wagon with a boxer engine is music to our ears.
The design language fits in with recent Subaru products, and the Levorg's face is very similar to the 2015 WRX that was just unveiled across the Pacific Ocean at the LA Auto Show. In terms of its size, though, this concept is roughly the same as the current Outback, only it sits about five inches lower. Power comes from either of a pair of boxer engines: a fuel-efficient 1.6-liter or a 296-horsepower, 2.0-liter. Both engines would be paired to Subaru's Symmetrical all-wheel-drive system.
Subaru says that the Levorg is a thinly veiled version of the production sports tourer that will go on sale (likely in Japan and/or Europe) next spring. Could this mean we could soon see a sporty Legacy wagon in the US? We can only hope. More details about the Levorg are posted in the press release found below.

Next-generation Subaru Forester spotted with minimal camouflage

Though the Subaru Forester received a slight refresh last year, the crossover is due for a full redesign, since its bones date back to the 2014 model year. That redesign is coming soon though, as revealed by these spy shots. The crossover looks relatively similar to the current one, but it's completely new underneath. As for the outside, it's definitely an evolutionary design. The boxy shape and signature grille clearly derive from the current model. But there are changes. The prow doesn't slope back as much as the current one. Instead, it's nearly upright, and the corners are pushed forward, too. It gives the Forester a more truck-like appearance. The headlights also look as though they sit higher and wrap around more. The lower vents that were integrated in bumper creases on the current one appear to have disappeared, as well, perhaps for a more conventional front bumper. Moving to the side and the back, we can just make out some slightly more complicated surfaces on the flanks. They look a bit like the subtle creases found on the Impreza and the Crosstrek. The taillights also appear to be inspired by the new Impreza and Crosstrek. Rather than the small units in the body of the current Forester, the new lights extend into the rear hatch. Not only does this bring the crossover's styling in line with Subaru's other offerings, this may improve the size of the hatch opening, as Subaru says the Impreza's new lights did. Underneath the modest redesign should be Subaru's global architecture, which currently underpins the Impreza and Crosstrek. Our experience with both of those cars showed that the platform has yielded agile handling and solid ride quality. And if the Forester continues to offer a turbocharged engine, it should rectify the power (or rather, lack thereof) in the Impreza pair. The platform will also underpin the upcoming three-row Ascent SUV, which is expected to be released next year. With that in mind, and the near production-ready body, we'd say we'll see the new Forester revealed either at the end of this year, or early next year. Related Video: Featured Gallery 2019 Subaru Forester View 9 Photos Image Credit: KGP Photography Spy Photos Subaru Crossover