2012 Subaru Forester 2.5x on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2020 Subaru WRX Series.White Road Test | Making the case for an STI

For 2020, Subaru has launched another round of color-themed limited-edition WRX and STI models. They’re called Series.White, and, big surprise, come in a bright white paint scheme. TheyÂ’re also limited to 500 units a piece, and in the case of the WRX model we tested, it comes with a variety of performance upgrades including an exclusive Bilstein suspension. ItÂ’s an attractive model that makes a strong case in a vacuum, but itÂ’s a questionable value even against other Subaru variants. The 2020 Subaru WRX Series.White is basically a WRX Premium with the Performance Package, plus a few extra things. That means it has the Recaro power seats, Brembo four-piston front calipers and two-piston rear calipers, and no sunroof for weight savings. Specific to the Series.White is the aforementioned Bilstein suspension as well as the exclusive Ceramic White paint, dark bronze wheels, steering-adaptive LED headlights and LED fog lights. The price for all this is $34,895. ThatÂ’s just $1,450 more than the Performance Package-equipped WRX Premium, and youÂ’re getting exclusivity, a stylish color combo and ostensibly better suspension, so things seem pretty good starting out. The good feeling sticks around when you take the WRX Series.White out for a spirited drive. What really shines is the chassis and drivetrain. ItÂ’s solid as a rock and super responsive. Every little input from the fast, accurate steering gets an immediate and eager response from the car. It feels neutral on back roads, something helped by the all-wheel drive that has a splits power 50/50 front/rear and features a viscous limited-slip center differential. With minimal body roll and maximum grip, the WRX eggs you on, asking you to push it harder and faster through corners. And when itÂ’s time to slow down, the Brembo brakes provide excellent feedback and a solid, firm pedal feel. Speaking of pedals, theyÂ’re laid out nice and close to each other for easy rev-matched downshifts. Be careful of the clutch, though, as itÂ’s on the long side and has light-switch engagement, but works great when youÂ’re driving hard. And yes, the six-speed manual is the only transmission available. The engine is more of a mixed bag. With the same 268 horsepower and 258 pound-feet of torque as any other WRX, the 2.0-liter turbo flat-four puts up good numbers, but the delivery isnÂ’t great. At low rpm, it feels sluggish as you wait for the boost to build, and at high rpm, you can tell itÂ’s running out of huff.

Subaru SVX to be resurrected with hybrid power?

Salt. Get the salt. A new report out of Australia is claiming that Subaru is working on a new SVX. Yes, seriously.
Now, this is not feasible for a pair of huge reasons. First, the demand for a two-door Subaru, as we've seen with the BRZ, has not been tremendous. Second, the original SVX was a pretty horrible seller. Could the world be ready for a revival, though?
According to an unnamed source that spoke to Motoring.com.au, the reborn SVX will be based on the Viziv 2 Concept that was shown at the 2014 Geneva Motor Show, but it will be a considerably more aggressive design, arriving as a low, wide shooting brake. According to the Aussies, the reborn SVX would ride on a new Subaru Global Platform, which will underpin the next-generation Tribeca, because of that platform's support for hybridization.