2002 Subraru Forester L Wagon 5-door 2.5l Silver 104kmiles 1familyowner on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2019 Subaru Forester Long-Term Introduction | Bring us your dogs

A 2019 Subaru Forester is officially entering the Autoblog long-term vehicle fleet. Subaru completely overhauled the Forester for the 2019 model year, so we’ve snagged one to start a year-long test. The new, small Subaru crossover left quite an impression on us when we drove it for the first time. It was much more refined and advanced than before, even if it doesnÂ’t look that different.  For example, the new Forester adopts SubaruÂ’s Global Platform and a new direct-injection 2.5-liter flat-four engine. The interior gets a massive overhaul with a new design, upgraded materials and impressive technology. What does it lose? The turbo. That's right, the 2019 Forester cannot be had with the outgoing model's 2.0-liter turbocharged four-cylinder or any sort of engine upgrade. WeÂ’ll see how much weÂ’re missing the grunt by the time our year is up. What we got Subaru offers the Forester in five different trim levels, and we got the highest of them all: Touring. This means all the tech and luxury goodies are onboard, but it also means a $35,270 base price after the $975 destination charge is tacked on. All-weather floor mats and a rear seatback protector nudged our carÂ’s final price to $35,495. The other tempting trim option was the Sport, but we decided to pass on the slightly ridiculous red-orange accents — our eyes will thank us. Instead, our Subaru exudes class, or at least as much class as a Subaru can, in Horizon Blue Pearl.  As we mentioned, our Forester comes with the naturally aspirated 2.5-liter boxer four-cylinder. It makes a whopping 182 horsepower and 177 pound-feet of torque. At no point does it feel quick, but itÂ’s not painfully slow either. However, weÂ’re afraid to see what might happen with a full load of people and gear on a weekend getaway. Look out for updates on that one.  As for the extras we get with the Touring trim, there are many. Luxuries include LED headlights and foglights, 18-inch alloy wheels, leather interior trim, a 10-way power driverÂ’s seat, heated front and rear seats, dual-zone automatic climate control, navigation and a Harman Kardon audio system. Coolest of all, is SubaruÂ’s Driver Focus system with the infrared camera mounted on the dashboard, only available on the Touring. It watches your face to make sure youÂ’re alert and watching the road ahead, reminding you to look if it detects your inattention. An added benefit to this is facial recognition, allowing driver profiles to be set.

Subaru WRX STI gets all gymkhana slidey in new European ad

A good partner makes sacrifices for a significant other. They aren't always fun, but sometimes chores have to be done. Subaru's European ad for its new WRX STI clearly understands that dynamic, as it shows what to what lengths a guy is willing to go in order to get his lady some bread in time for breakfast. Of course, running errands in a turbocharged, all-wheel-drive sports sedan down picturesque roads is hardly drudgery.
The wordless ad for the WRX STI says everything you could ever want to know about the winged blue Subaru. It expertly mixes some fantastic gravel rally footage with just a bit of inspiration from Ken Block's Gymkhana videos, as well. The automaker makes the right choice of actually letting the audience hear the growly exhaust and squealing tires over the music, too.
If this was your daily route to the bakery, you'd probably be prepared for a round of the World Rally Championship within a couple of months. Scroll down to watch the Subaru ad about a very polite WRX STI owner making sure breakfast is on the table.